About us
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
About the role
Assistant Front of House Managers in our stylish hotel assist in managing all aspects of the Front Office, inspiring the team to consistently provide excellent service and exceed guests’ expectations.
Responsibilities
- Assist the Front of House Manager in all aspects of their duties.
- Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
- Provide input for Front Office departmental meetings and deputise in the Front of House Manager’s absence.
- Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out.
- Compile statistics for Front Office and provide related reports.
- Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
- Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
- Coach, train, and support the team to maintain consistently high standards while continually looking to improve.
Qualifications
- Strong leadership and motivational abilities.
- Excellent attention to detail and drive to maintain high standards.
- Clear communicator with the ability to interact across all levels.
- Strong organisational skills.
- Proven experience in managing, coaching, challenging and developing teams.
- Approachable and positive manner with a “can do” attitude.
- Ability to use initiative in challenging situations and under pressure.
- Proactive approach to problem‑solving.
- A smart and professional appearance.
- Proven track record in a similar position within a 4‑star hotel.
- Good working knowledge of Opera PMS and Microsoft Office.
- Bachelor’s degree in hotel management preferred.
- High standard of English, both written and spoken.
Benefits
- Competitive salary.
- 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts at Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Growth opportunities
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Assistant Front of House Manager in Horley employer: HLG-Front Office
Hilton London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as discounted rates for friends and family, employees are encouraged to thrive in their roles while enjoying a supportive environment. The hotel's strategic location connected to Gatwick South terminal provides a dynamic setting for career advancement within the rapidly growing Arora group.
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Assistant Front of House Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hilton London Gatwick!
