At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the dynamic team at Hilton London Gatwick, connected to Gatwick South terminal.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career progression opportunities within the Arora group.
- Why this job: Be part of a vibrant team and make guests feel at home.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 26520 - 26520 £ per year.
Salary – £26,520 plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse.
The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do...
Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently,
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4-star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.
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Hotel Receptionist in Horley employer: HLG-Front Office
As a Hotel Receptionist at Hilton London Gatwick, you will be part of a vibrant team dedicated to providing exceptional service in a dynamic environment connected to Gatwick South terminal. With a strong focus on employee well-being, we offer a range of benefits including generous holiday allowances, free meals on duty, and opportunities for career advancement within the Arora group. Join us to enjoy a supportive work culture that values teamwork, recognises achievements, and provides unique perks like discounted rates for friends and family.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Horley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HLG-Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HLG-Front Office
Don't be shy about reaching out to HLG-Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Horley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HLG-Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HLG-Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
