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- Tasks: Manage the facilities helpdesk and ensure top-notch service for a prestigious law firm.
- Company: Join an acclaimed international law firm in a state-of-the-art London office.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Be part of a thriving business and make a real impact on service delivery.
- Qualifications: Experience in facilities helpdesk and a passion for outstanding customer service.
This role is working for an acclaimed international law firm and is responsible for providing a high-end service for their internal facilities helpdesk in their centrally located state of the art London office on a 10am to 6pm shift Monday - Friday hybrid with 3 days in the office.
Facilities helpdesk duties involve:
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other adhoc reporting/analysis requested.
- Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
- Liaise with external parties where required.
- Stakeholder management.
- Provide professional customer service at all times.
- Supporting the Facilities team in the management of services to the business.
Experience of working a facilities helpdesk in a professional services environment is desired as well as a strong focus on outstanding customer service and proven ability to work as part of a team. This is an outstanding opportunity to be part of a thriving and growing business and to work in a strong, cohesive and supportive team.
Facilities Helpdesk Operator in London employer: HLB Recruitment
Contact Detail:
HLB Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Operator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the law firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to facilities management. We should also think about specific examples from our past experiences that showcase our customer service skills and teamwork.
✨Tip Number 3
Show off our tech-savviness! Familiarise ourselves with CAFM systems and any relevant software mentioned in the job description. Being able to discuss these tools confidently can set us apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re genuinely interested in joining their team.
We think you need these skills to ace Facilities Helpdesk Operator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Facilities Helpdesk Operator role. Highlight any previous helpdesk or facilities management experience, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've managed helpdesk operations or provided excellent customer service in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. Also, demonstrate your organisational skills by clearly structuring your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at HLB Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Operator. Familiarise yourself with terms like PPM scheduling and CAFM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position requires outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for clients. Think about how you managed difficult situations or resolved issues effectively, as these stories will highlight your suitability for the role.
✨Be Ready to Discuss Teamwork
This job involves working closely with a team, so be prepared to discuss your experience in collaborative environments. Share specific instances where you contributed to a team project or supported colleagues, demonstrating your ability to work well with others.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the firm is the right fit for you.