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- Tasks: Lead and coordinate grounds maintenance operations, ensuring high-quality service delivery.
- Company: Join a dynamic team at Grounds Care Group, focused on excellence and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact in a role that combines leadership with hands-on operations.
- Qualifications: Experience in operations management and a passion for team leadership.
- Other info: Opportunity for growth in a collaborative and fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Role: Operations Manager
Purpose: To be accountable for overseeing and coordinating grounds maintenance, invasive weed and gritting operations within the company, ensuring the high quality and on-budget delivery of all services for Grounds Care Group clients, overseeing all aspects of the operations to ensure compliance with industry standards and client satisfaction. To be instrumental in the implementation of strategies and the delivery of the company's growth objectives.
Accountabilities:
- Operational Leadership: To lead, guide and support the Operations team to ensure high quality service delivery.
- Maintain an overview of daily operations within the designated region, ensuring service delivery is efficient, safe, and to high-quality standards.
- Oversee the implementation of seasonal maintenance schedules, landscaping projects, and ad hoc client requests.
- Implement process improvements to increase efficiencies, improve standards and control costs.
- Ensure the company operates in full compliance with regulatory bodies and industry standards.
- Monitor and enforce compliance with health & safety regulations, company policies, and environmental standards.
- Provide operational leadership to Grounds Care Group teams, building and managing a highly functioning, diverse and effective team.
- Ensure that the business has adequate resources (human and equipment) to deliver planned works.
- Foster a positive and collaborative work environment that promotes teamwork and innovation that drives company growth.
- Oversee the engagement and management of sub-contractors to ensure that they deliver the required works to Grounds Care Group standards.
- Coordinate with managers and clients to ensure smooth operational service delivery, anticipating and resolving issues that could affect the quality of work.
- Conduct site visits to assess work quality and address any issues.
- Lead on recruitment for operational roles, working closely with managers and supervisors and the HR team.
- Identify areas for team improvement and support with the implementation of corrective actions or process improvements.
- Monitor tasks and responsibilities to ensure they are efficiently assigned to teams.
- Conduct regular performance evaluations and implement improvement plans as needed.
- Ensure all work is completed in line with the company's Health & Safety standards and operating procedures.
Manage the delivery of Grounds Care Group services:
- Ensure all stakeholders have the required information to deliver the scope of works on budget and to the client's satisfaction.
- Develop and implement project plans, timelines, and budgets that are appropriate for the works involved.
- Prepare and submit project reports as required.
- Build and maintain strong on-site relationships with clients through effective communication and problem-solving.
- Identify and pursue opportunities for additional services or projects with existing clients.
Demonstrate high levels of technical expertise:
- Stay up-to-date with the latest industry trends, techniques, and regulations related to grounds maintenance.
- Provide technical guidance, expertise and support to managers and teams as needed.
- Participate in industry events and training programmes to enhance knowledge and skills relevant to the Grounds Care Group business.
Deliver commercial growth and ensure rigorous financial management:
- Create the budget in liaison with the Finance Department; forecasting revenues and planning costs for the forthcoming year.
- Track and report on KPIs, site audits, customer satisfaction and team performance.
- Identify and implement cost-saving measures within the teams without compromising work quality or client satisfaction.
KPIs:
- 100% of visits completed by operational teams per week.
- A minimum of 25 audits completed by the operations team each week.
- 100% of scheduled team training completed per month.
- Operational costs are maintained within budgeted margins.
Structure: This role reports to Director of Operations and line manages Supervisors & Operative roles indirectly.
Operations Manager - Grounds Maintenance employer: HL Services
Contact Detail:
HL Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Grounds Maintenance
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in operational leadership and compliance. Share specific examples of how you've improved service delivery or managed teams effectively.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can set you apart from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in grounds maintenance and operational excellence. This not only boosts your knowledge but also shows potential employers that you're committed to professional growth. Plus, we’ve got loads of resources on our website to help you out!
We think you need these skills to ace Operations Manager - Grounds Maintenance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in overseeing grounds maintenance and any relevant leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your operational leadership. Whether it’s improving service delivery or managing budgets effectively, we love to see quantifiable results!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s industry-specific. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at HL Services
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of grounds maintenance. Familiarise yourself with seasonal schedules, compliance standards, and the specific services offered by the company. This knowledge will help you demonstrate your expertise and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing projects. Think of specific examples where you've successfully guided a team through challenges or implemented process improvements. Highlight how you foster a positive work environment and ensure high-quality service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges, such as managing subcontractors or ensuring compliance with health and safety regulations. Practice articulating your thought process and decision-making strategies to showcase your problem-solving skills.
✨Demonstrate Client Relationship Management
Since building strong client relationships is key, prepare to discuss how you've effectively communicated with clients in the past. Share examples of how you've identified client needs, resolved issues, and pursued additional service opportunities to enhance satisfaction and drive growth.
