Grounds Maintenance Contract Manager in London

Overview

Main purpose of the role: To actively manage and lead the continuity of existing contracts to ensure that financial and operational expectations are met or exceeded. To take an active lead in the development of new business from existing or new streams of work in line with agreed targets. To develop a strong and sustainable management and supervisory team able to manage current operations with capacity to absorb new business. To engage with client managers to ensure company initiatives are understood to maximise organic growth opportunities. To take an active lead in Health and Safety in the workplace and ensure compliance with ISO 9001 Quality Management, ISO 14001 Environmental Management and OHSAS 18001 procedures. In conjunction with the senior management team, develop the service offer to maintain a competitive edge and grow the business in line with agreed targets.

Key Accountabilities

• Operations: Be responsible for the contract with regard to compliance, growth, financial performance and operational service delivery. Provide instructions/advice/guidance to Service Team Leaders and staff on all aspects of service delivery, financial performance, legislative requirements and compliance with company policy. Develop and implement a suite of KPIs for all contracts to demonstrate strict contractual compliance. Develop and implement all social value targets included within the contract using Impact to report monthly to both the business and client. Develop and produce monthly client reports in line with the contract requirements. Represent the company with all clients on a variety of service delivery developmental areas. Ensure all staff, direct and indirect, hold the required competencies to carry out the required duties.
• Finance: Attend monthly financial review meetings for contracts within your remit and be accountable for all revenue and expenditure activity. Assist the assistant operations director to control debtors and ensure processing of invoices and collection of debts are undertaken appropriately. Assist the assistant operations director in providing monthly financial forecasts for all contracts within your remit. Be proactive in developing change management requirements with regard to new contracts ensuring financial expectations are achieved.
• Policy: Ensure compliance with the Company ISO 9001 Quality Management, ISO 14001 Environmental Management and OHSAS 18001 Occupational Health and Safety procedures. Ensure compliance with all other current Company policies and procedures including vehicle and machinery management, Equal Opportunities, Customer Care and insurance management. Lead in all matters regarding vehicle management to ensure compliance with statutory controls. With the service delivery manager, ensure all staff receive an annual performance review and that findings are recorded in individual personnel files.
• Health and Safety: Ensure company Health and Safety Policy is strictly adhered to on all contracts at all times. Maintain a safe working environment for all staff, subcontractors, members of the public and customers. Identify and mitigate all major contractual risk in conjunction with the assistant operations director, Health and Safety team, Operations Director and other senior managers. Ensure team members wear the relevant PPE and Company uniform with appropriate identification while working, reflecting Company professionalism.
• Customer Service: Provide excellent levels of Customer Service to the general public, residents and colleagues by being courteous and professional, setting an example for the team to follow on site. Undertake duties appropriate to grade and hours as reasonably requested by the Assistant Operations Director or Operations Director.
• Performance Measures: Meet or exceed annual budget for turnover and profit on the contract. Meet or exceed annual growth targets. Evidence management training and development undertaken to continually improve the team. Evidence operational and service improvement initiatives taken. Social value targets are met. KPI targets are achieved. All performance reviews are undertaken annually for all staff including the management team.

Relationships: Managing Director, Executive Director, Operations Director, Assistant Operations Director, Bid Team, Health and Safety Team, Council Officers, Elected Members.

Person Specification

• Experience: Minimum of 3 years' experience managing in the public or private sector. Experience of working to high standards and leading a team. Experience of handling difficult contractual situations. Ability to communicate at all levels both written and verbally, including delivering presentations.
• Knowledge: Excellent understanding of managing financial and operational performance. Knowledge of Health and Safety regulations and safe working practices. Knowledge of Grounds Maintenance, hard and soft landscaping with the capacity to learn new skills.
• Skills and abilities: Ability to work on own initiative and effectively manage a team. Ability to deal effectively with people at all levels. Strong communication skills, including leading and managing performance of a team. Good problem-solving skills. Excellent customer care and service delivery focus. Ability to lead a team by example.
• Other: Flexible, proactive attitude; good at making things work and getting the job done. Responsible. Honest and reliable.
• Qualifications: Full UK Driving License. Higher-level horticultural qualification plus management experience. Post holder may also be required to undertake other related duties not listed in this Job Description from time to time according to business needs.