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- Tasks: Provide first line IT support and resolve queries for internal and external systems.
- Company: Join HLP, the largest privately-owned mortgage network in the UK.
- Benefits: Enjoy a competitive salary, company pension, and health wellbeing programme.
- Why this job: Be part of a growing team and make a real difference in IT support.
- Qualifications: Customer service skills and experience with Office 365 preferred.
- Other info: Dynamic office environment with opportunities for personal and professional growth.
The predicted salary is between 20000 - 24000 £ per year.
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 – £24,000 per annum HL Partnership are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Due to continued growth, we are looking to establish a new team providing first-line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As we are a non-sponsoring company, you must already have the right to work in the UK
IT Support Assistant employer: HL Partnership
Contact Detail:
HL Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Get your tech game on point! Brush up on your Office 365 and SharePoint skills, as these are key for the IT Support Assistant role. We want to see you confidently handling queries and showing off your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with queries mainly over the phone or Teams, we recommend role-playing common IT issues with a friend. This will help you stay calm under pressure and communicate effectively.
✨Tip Number 3
Show us your multitasking magic! Prepare examples of how you've managed multiple workloads in the past. Whether it's juggling emails, calls, or Teams meetings, we want to hear how you prioritise and get things done.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and ready to support our mission of providing top-notch IT assistance.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight any relevant experience you have with Office 365, SharePoint, and customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at HLP. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved IT issues in the past. We’re looking for someone who can think on their feet and handle pressure, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HL Partnership
✨Know Your Tech
Make sure you brush up on your knowledge of Office 365 and SharePoint. Familiarise yourself with common issues users face and how to resolve them. This will not only show your technical skills but also your proactive approach to problem-solving.
✨Customer Service is Key
Since the role involves a lot of communication, practice your customer service skills. Think about how you would handle difficult situations or queries. Prepare examples from past experiences where you successfully resolved issues under pressure.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise workloads. You might be juggling phone calls, emails, and Teams meetings, so having a strategy for staying organised will impress your interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team and the company culture. This shows your genuine interest in the role and helps you understand if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!
