Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line support and resolve queries for our mortgage network.
- Company: Join HL Partnership, one of the UK's largest mortgage networks.
- Benefits: Gain valuable experience in financial services with a clear career progression path.
- Why this job: Kickstart your career in finance while delivering outstanding customer service.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Work Monday to Friday, 9am to 5pm, with a supportive team environment.
HL Partnership is one of the largest mortgage networks within the UK
- Once qualified, you could look to progress within financial services
- Provide first line telephone support to the network (inbound and outbound communication)
- Right first time delivery of outstanding, proactive customer service
- Proactive and accurate resolution of queries by liaising across departments where required
- Timely and transparent communications with the Network to manage expectations and resolutions
- Maintain accurate records on CRM
Monday to Friday 9.00am to 5.00pm with an hour for lunch
#J-18808-Ljbffr
Financial Services Apprenticeship employer: HL Partnership Ltd
Contact Detail:
HL Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Apprenticeship
✨Tip Number 1
Make sure you research HL Partnership thoroughly before your interview. Knowing their values and how they operate will help us tailor our answers to show we're the perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of inbound and outbound calls, we should be ready to demonstrate our ability to provide outstanding customer service during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows our interest in the role and helps us understand more about the company culture and expectations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Financial Services Apprenticeship
Some tips for your application 🫡
Show Your Passion for Financial Services: When writing your application, let us know why you're excited about a career in financial services. Share any relevant experiences or interests that highlight your enthusiasm and commitment to the industry.
Tailor Your Application: Make sure to customise your application to fit the job description. Use keywords from the posting, like 'customer service' and 'proactive resolution', to show that you understand what we're looking for.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HL Partnership Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial services and the role of a mortgage network. Brush up on common terms and processes so you can speak confidently about them.
✨Practice Your Communication Skills
Since this role involves a lot of telephone support, practice your phone etiquette. Try mock calls with friends or family to get comfortable with handling queries and providing clear information.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Highlight how you resolved issues proactively and maintained positive communication, as this is key for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult customer or resolving a query. Think through potential scenarios in advance and outline your thought process for each.