Quality Assurance Officer (Manufacturing)

You might not know it, but every time you go grocery shopping, chances are you are using at least one of HL’s products. HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 330,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste. We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business.

As an IMS Officer at HL Display, you will play a key role in supporting the day-to-day operation and continuous improvement of the company’s Integrated Management System, encompassing Quality (ISO 9001), Environmental (ISO 14001), and Health & Safety (ISO 45001) standards. Working closely with the Quality, Environmental, and H&S Managers, you will ensure that compliance, documentation, and system processes are maintained to the highest standards across the organization. This is a hands-on manufacturing role focused on problem solving, root cause analysis, and continuous improvement, not a purely administrative position. You will be responsible for supporting management systems, audits, root cause analysis, and continuous improvement initiatives, working closely with operational teams to maintain high standards.

Key Responsibilities:

• Support IMS Maintenance: Assist in the ongoing maintenance and development of the Integrated Management System to ensure continued certification to ISO 9001, ISO 14001, and ISO 45001 standards.
• Documentation Control: Manage and update controlled documents, policies, procedures, and records in alignment with internal and external standards.
• Internal Audits: Coordinate and support the internal audit schedule. Prepare audit plans, support auditors, and track non-conformance and corrective actions.
• Data Collection & Reporting: Compile and analyse performance data related to quality, environmental, and health & safety metrics. Assist in preparing monthly and quarterly management reports.
• Training & Awareness: Assist in organizing and delivering training and awareness sessions for staff related to IMS procedures, policies, and compliance requirements.
• Corrective & Preventive Actions: Monitor and follow up on CAPAs (Corrective and Preventive Actions), ensuring timely closure and root cause analysis.
• Regulatory & Standards Compliance: Support ongoing compliance with legal, corporate, and ISO requirements, including risk assessments, inspections, and audits.
• Continuous Improvement: Identify opportunities for process improvements and contribute to initiatives that enhance system efficiency and effectiveness.

To succeed in this role, we are looking for the following skills and experience:

Education: Diploma or Degree in Quality Management, Environmental Science, Occupational Health & Safety, or a related field.

Experience: Prior experience supporting or managing ISO 9001, 14001, or 45001 systems. Experience in a manufacturing or production environment is highly desirable.

Skills: Strong administrative and organizational skills, good understanding of integrated management systems and audit processes, excellent communication and interpersonal skills, high attention to detail and a proactive approach, competence in Microsoft Office and document management systems.

Certifications (Desirable): Internal Auditor qualification for ISO 9001 / 14001 / 45001 NEBOSH or equivalent health & safety training.

What We Offer: Work in a business with global scale – where people are empowered to make decisions locally. Grow with a company which has big ambitions – both for the business and our employees. Help us improve the shopping experience and drive sustainability in retail. Competitive salary and benefits and a collaborative and supportive work environment.