Customer Project Co-ordinator in Harlow

You might not know it, but every time you go grocery shopping, chances are you are using at least one of HL’s products.

HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 350,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste.

We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business.

Key Responsibilities:

• Accurately enter all customer orders into the ERP system on the day of receipt, including complex and project-based sales orders.
• Review customer purchase orders to ensure to ensure they are in line with HL policy and matching quotation.
• Monitor and action promised delivery dates, communicating proactively with customers/internal teams.
• Communicate effectively with internal and external stakeholders via Teams and Zoom.
• Monitor production across partner factories to ensure timelines and quality standards are met
• Translate project briefs into clear, actionable project plans with defined milestones and deliverables.
• Coordinate with logistics teams to deliver on time.
• Coordinate with cross-functional teams to gather updates and maintain project momentum
• Support Project Managers by tracking deliverables, timelines, risks, and issues
• Maintain accurate project trackers and documentation.
• Facilitate meetings, take minutes and distribute with tasks, and follow up on actions to ensure timely completion.
• Review delivery issues and issue requests.
• Follow up on installations/projects to ensure everything went as planned.

Does this sound like the right challenge for you?

So, who are you?

We employ people from all walks of life and with a wide range of work experiences. To succeed in this role, we are looking for the following skills and experience:

• Minimum of 2 years’ proven experience in a project coordination, project administration, Customer Service, ideally within a manufacturing environment.
• Strong organizational and time-management skills with the ability to manage