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- Tasks: Deliver top-notch customer service via email and phone while resolving issues and managing orders.
- Company: Join a dynamic team focused on enhancing the shopping experience for customers.
- Benefits: Enjoy a full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values your input and offers a chance to make an impact.
- Qualifications: A degree or one year of relevant experience is preferred; strong customer service skills are essential.
- Other info: Work 37.5 hours a week in a fast-paced environment where your contributions matter.
The predicted salary is between 30960 - 43200 £ per year.
The role is full-time and offers 37.5 hours per week. The successful applicant will provide exceptional customer service through email, phone, and other communication channels, promptly addressing inquiries, resolving issues, and providing product information.
Manage and assist in the fulfillment of customer orders, collaborating with other teams to ensure seamless order processing and resolution of any issues. Offer product recommendations to enhance the shopping experience of our customers. Address and resolve customer complaints or concerns, escalating issues when necessary. Stay updated on product knowledge and promotions to provide accurate information to customers. Assist with product uploads and online visual merchandising to optimise product visibility and sales. Participate in discussions for website updates and improvements with the head of e-commerce.
Education: Degree or Professional Experience 1 year (preferred)
Requirements for the Role:
- Great customer service and administration skills
- Must have patience and the ability to remain calm in stressful situations
- The ability to accept criticism and work well under pressure
- Good business management skills
- To be thorough and keen attention to detail
- The ability to work well with others
- The ability to use your initiative
- Must be able to use a computer and the main software packages competently
Salary: £38,700.00 Per Year
Customer Service Manager employer: HKR Group Ltd
Contact Detail:
HKR Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries effectively but also allow you to make informed product recommendations, which is a key part of the role.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers through various channels, being articulate and clear in your responses is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or complaints. This will demonstrate your capability to handle challenging situations calmly and effectively.
✨Tip Number 4
Highlight your teamwork skills. Since collaboration with other teams is essential for this role, be prepared to discuss how you've worked well with others in previous positions. This will show that you're a team player who can contribute positively to our work environment.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and manage customer orders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the job requirements, such as patience, attention to detail, and the ability to work under pressure.
Showcase Product Knowledge: In your application, mention any experience you have with product recommendations or visual merchandising. This will show that you understand the importance of product knowledge in enhancing the customer shopping experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Customer Service Manager.
How to prepare for a job interview at HKR Group Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or turned a negative experience into a positive one, as this will demonstrate your ability to handle customer inquiries effectively.
✨Demonstrate Patience and Composure
During the interview, be ready to discuss how you manage stress and remain calm in challenging situations. You might even want to role-play a scenario where a customer is upset, showcasing your patience and problem-solving skills.
✨Familiarise Yourself with the Company’s Products
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will not only help you answer questions confidently but also allow you to make informed product recommendations during the interview.
✨Highlight Team Collaboration Experience
Since the role involves working with other teams, share examples of how you've successfully collaborated in the past. Discuss any projects where teamwork was essential to achieving a goal, emphasising your ability to work well with others.
