At a Glance
- Tasks: Lead and develop the engineering team while ensuring top-notch service delivery.
- Company: Join Hall & Kay, a trusted name in fire detection with a strong team culture.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and health cash plan.
- Why this job: Be part of a dynamic team making a real impact in fire safety and service excellence.
- Qualifications: Experience in service delivery within fire/security industry and strong leadership skills required.
- Other info: Flexible working hours and commitment to equality and inclusivity in the workplace.
The predicted salary is between 43200 - 72000 £ per year.
A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLAs are achieved and the Fire Detection service department is efficiently and inline with company standards. A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous engineering background or experience in a similar role.
Service Operation Manager responsibilities:
- Leading, recruiting, developing and line managing the engineering team.
- Coordinating with contractors and suppliers.
- Managing the resolution of any delays.
- Hiring and training new employees.
- Managing process improvements.
- Ensuring compliance with regulatory requirements.
- Managing materials and equipment budget.
- Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
- Managing and delegating engineering escalations within the department.
- Attending monthly management meetings to both contribute and work with the other senior managers within the business.
- Meeting clients as and when required.
- Ensuring a safe and secure working environment at all times for our own employees and those of our customers.
- Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintain approval listing.
What we will need from you:
- Knowledge and experience gained in a senior service delivery role within the fire and security industry (essential).
- Detailed knowledge and understanding of LBPS standards (essential).
- Experience in recruiting, managing, developing and leading a team (essential).
- Able to work in a fast-paced environment and make decisions (essential).
- Proven organisational skills with the ability to meet deadlines, deliver to KPIs and service level agreements (essential).
- Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
- Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
- Ability to build successful relationships and provide first-class customer service to our existing clients (essential).
What you can expect in return:
- Salary Range competitive & negotiable depending on relevant experience.
- 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days.
- Contributory company pension scheme.
- Car allowance.
- Life Assurance.
- Funded Health Cash Plan.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00).
Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.
How to apply: Please submit a tailored CV detailing your experience relevant to this role.
About us: What sets us apart? Our culture. What we call the Hall & Kay way. It's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It's our people that make us trusted to deliver.
Our Commitment: We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice - whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.
Services Operations Manager in City of London employer: H&K Fire Engineering
Contact Detail:
H&K Fire Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Operations Manager in City of London
✨Tip Number 1
Familiarise yourself with the latest LBPS standards and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and quality in service delivery.
✨Tip Number 2
Network with professionals in the fire and security industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Services Operations Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've successfully developed team members and improved service delivery in previous roles.
✨Tip Number 4
Research Hall & Kay's company culture and values. Understanding their approach to teamwork and client relationships will allow you to tailor your conversations during interviews, showing that you align with their ethos.
We think you need these skills to ace Services Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your experience in service delivery, particularly within the fire and security industry. Emphasise your knowledge of LBPS standards and any relevant engineering background.
Showcase Leadership Skills: In your application, provide examples of your experience in leading and developing teams. Highlight specific instances where you successfully managed a team or improved processes.
Demonstrate Problem-Solving Abilities: Include examples of how you've effectively resolved delays or challenges in previous roles. This will show your capability to manage operations efficiently and meet client SLAs.
Highlight Interpersonal Skills: Since excellent communication is essential for this role, mention your experience in building relationships with clients and stakeholders. Provide examples of how you've delivered first-class customer service.
How to prepare for a job interview at H&K Fire Engineering
✨Showcase Your Engineering Background
Make sure to highlight your previous experience in engineering or a similar role. Discuss specific projects or challenges you've faced and how your technical knowledge can contribute to the fire detection service department.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Talk about your approach to recruiting, training, and managing staff, as well as how you handle team dynamics and performance issues.
✨Understand Compliance and Standards
Familiarise yourself with LBPS standards and any relevant regulatory requirements. Be ready to discuss how you ensure compliance in your previous roles and how you would maintain these standards in the new position.
✨Emphasise Communication Skills
Since this role involves liaising with clients and stakeholders, prepare to demonstrate your excellent interpersonal skills. Share examples of how you've effectively communicated complex information and built strong relationships in your past roles.