Billing Manager in Birmingham

This is a pivotal role overseeing our regional and national billing team across the UK. The person will help create and deliver strategic direction for all billing operations, ensuring our processes are efficient, accurate, compliant and targets are met, whilst developing high performing teams and driving constant improvements and efficiencies. This person will oversee a small internal team and ensure companywide billing requirements are achieved.

What you will be doing:

• Leading the Billing function and setting strategic goals and operational priorities
• Driving process improvements and automation initiatives to streamline billing operations
• Developing and implementing Billing SOP, international billing policies, procedures and best practices
• Monitoring performance metrics, driving improvements, and delivering on KPIs to the National Service Director
• Liaising directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines as well as initial client onboarding
• Ensuring compliance with global VAT Laws, International invoicing requirements by country, account rules and international financial controls and billing practices
• Monitoring, strategizing and reducing Work in Progress across the business, working with key stakeholders across National Accounts to ensure we are always assessing and progressing billing opportunities in good timescales
• Collaborating with finance, compliance and legal operations teams to support audits and internal reporting requirements
• Responsible for leading the monthly billing process across the team
• Responsible for overall billing communication, keeping the UK team and key stakeholders up to date with all necessary information
• Direct management of 5 Team Leads

What we will need from you:

• Comprehensive and proven experience in a similar role ideally within the Fire Engineering sector or Engineering sector
• Knowledge of regulatory compliance including international legal billing standards, VAT and Accounts rules (essential)
• Ideally, experienced in helping develop and lead a transformational billing function (essential)
• Experience across multiple billing platforms (essential), advantageous if including EvoMx, Corrigo
• A proactive approach and will be committed to delivering internal and external customer service excellence (essential)

What you can expect in return:

• Competitive and negotiable salary depending on experience
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Health care scheme
• Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)

Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company information:

What sets us apart? Our culture. What we call the Hall & Kay way. It's a people thing. Put simply, we know we can achieve more when we work as a team - with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It's our people that make us trusted to deliver.

Our Commitment: We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice - whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.