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- Tasks: Manage and assess claims, ensuring accuracy and compliance while delivering top-notch customer service.
- Company: Join a reputable organisation committed to fairness and professional growth.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for continuous learning.
- Why this job: Make a real difference by helping customers navigate their claims with expertise and care.
- Qualifications: Strong communication skills and a proactive approach to problem-solving are essential.
- Other info: Be part of a supportive team that values your development and contributions.
The predicted salary is between 36000 - 60000 £ per year.
Birmingham - 2 days in office
Key Responsibilities
- Accurately maintain and update claims files, ensuring all data is recorded in line with best practices and reflecting appropriate technical complexity and exposure.
- Apply sound judgement to verify policies and determine coverage by analysing relevant policy terms and assessing whether losses fall within scope.
- Assess damages by calculating legally recoverable amounts or reasonable ranges in accordance with applicable law.
- Negotiate claim settlements by developing effective negotiation strategies and utilising available tools and authority levels, referring matters when required.
- Deliver high standards of customer service through proactive communication and timely responses in line with service protocols.
- Manage litigation where applicable by instructing approved panel solicitors, establishing litigation plans and budgets, coordinating legal activities, reviewing settlement opportunities, and authorising expenses within authority limits.
- Ensure full legal and regulatory compliance, adhering to relevant laws, regulations, and internal controls.
- Secure contributions and recoveries where appropriate.
- Escalate potential fraud cases to management promptly.
- Support profitable growth by identifying risk insights, trends, and emerging exposures.
- Act as a technical resource by mentoring junior colleagues and sharing subject matter expertise within the relevant line of business.
- Safeguard the organisation's reputation by maintaining confidentiality and treating customers fairly at all times.
- Maintain professional knowledge through continuous learning, industry engagement, and participation in professional networks or societies.
- Contribute to team objectives and participate in projects as required.
- Identify and resolve issues in accordance with established policies, procedures, and standards to ensure consistent and high-quality outcomes.
- Take ownership of personal development and seek opportunities for growth.
- Adopt a proactive approach to claims management, encouraging early resolution to minimise lifecycle duration and associated costs.
- Ensure all valid policy obligations are met, customers are treated fairly, and conduct requirements are fully satisfied.
- Participate in audits, due diligence processes, and policyholder meetings where required.
- Comply with all regulatory and company policies, maintain confidentiality, and represent the company professionally at all times.
Candidate Profile
- Capable of managing a high volume of lower-value claims independently, with moderate supervision.
- Confident in making and supporting coverage and liability decisions using sound judgement.
- Committed to continuous personal development.
- Demonstrates strong alignment with corporate values and teamwork principles.
- Proactive in managing claims to achieve timely and cost-effective resolutions.
Skills
- Ability to recognise when to seek senior input on complex matters.
- Strong written and verbal communication skills, including preparing clear reports for senior management.
- Commitment to ensuring policy obligations are met, customers are treated fairly, and conduct requirements are upheld.
- Awareness of current legal, regulatory, and medical developments impacting claims handling.
Claims Adjuster - NIHL/Deafness in Birmingham employer: HJF Promotional Products
Contact Detail:
HJF Promotional Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - NIHL/Deafness in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims adjusting. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled claims or resolved disputes. This will demonstrate your expertise and problem-solving abilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Claims Adjuster - NIHL/Deafness in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Adjuster role. Highlight your relevant experience and skills that match the job description, especially around claims management and customer service.
Showcase Your Judgement Skills: Since sound judgement is key in this role, provide examples in your application where you've successfully made decisions or resolved issues. This will show us you can handle the complexities of claims effectively.
Communicate Clearly: Strong written communication is a must! Ensure your application is clear and concise. Use bullet points for easy reading and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at HJF Promotional Products
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims management, especially in relation to NIHL and deafness. Familiarise yourself with relevant policies, legal terms, and how to assess damages. This will help you demonstrate your expertise and confidence during discussions.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated claim settlements. Be ready to discuss your strategies and how you achieved positive outcomes. This will highlight your ability to handle negotiations effectively, which is crucial for the role.
✨Emphasise Customer Service Excellence
Since delivering high standards of customer service is key, think of instances where you've gone above and beyond for clients. Share these stories to illustrate your proactive communication skills and commitment to treating customers fairly.
✨Demonstrate Continuous Learning
The job requires a commitment to personal development, so be prepared to talk about any recent training, courses, or industry engagement you've pursued. This shows that you're not just looking for a job, but are genuinely invested in growing within the field.