At a Glance
- Tasks: Provide top-notch admin support in a dynamic surgical ward environment.
- Company: Join St John & St Elizabeth Hospital, a leading charitable private hospital in London.
- Benefits: Enjoy 27 days annual leave, private healthcare, and discounts with the Blue Light Card.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: GCSEs in Maths and English, NVQ Level 3 in Business Admin preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Ward Administrator to join our Day case and inpatient Surgical ward teams.
The post holder will ensure patients, visitors and staff receive professional and polite assistance at all times.
The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the day surgery team including booking appointments for tests, preparing notes for admissions, coordinating with different departments, ordering stocks, and help out in completing daily reports.
The role requires advanced communication skill, both verbal and written.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter.
We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
Am I the right person for this Ward Administrator role?
- Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
- NVQ at level 3 or above in Business Administration (or equivalent) desirably
- Evidence of IT skills and computer data input
- Previous experience of working in a healthcare environment
- Evidence of general clerical experience
- Experience of record keeping
- Evidence of excellent customer care skills
- Experience in liaising with people and staff at all levels
- Demonstrate ability to work on own initiative and also to work as part of a team
- Professional appearance
- Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures
- Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
- Demonstrate previous relevant reception experience working in a medical environment
What are the responsibilities of a Ward Administrator?
- To prepare patient notes ready for the nurses to admit.
- To complete daily work hours and recharge templates.
- To ensure internal worked hours are completed daily and correctly by all staff.
- Responsible for ensuring the next month’s timesheets are in the folder.
- To file patient notes correctly.
- To carry out photocopying and printing patient post-operative leaflets.
- Printing the To Come In patient list and theatre list for the following day.
- Order stores and agency staff on Proactis.
- Printing off pathology results.
- Clear communication skills – receiving phone calls for patients to go to theatre and to collect patients from recovery.
- To receive incoming telephone calls to the unit and take messages from all departments, taking action and communicate to the Nurse In Charge/Nurse effectively.
- To ensure that all communication is within the boundaries of service user confidentiality and to seek guidance when unsure.
- Making Outpatient appointments for patients.
- To be able to access online test results for Consultants.
- Printing off patient ward sheets and ensuring the correct GP details are obtained.
- Ensure the ward diary is kept updated with patients, staff training.
- Admissions book – ensure correct patient labels and corresponding room numbers are there.
- To produce activity statistics monthly.
- Reporting problems to Estates/IT and ensure issues are rectified in a timely manner.
- To participate in support and supervision, appraisal and performance development.
- To work towards achieving competencies outlined within the role.
- To identify issues of concern at work and alerting appropriate staff members.
- To act as an effective team member.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment.
As well as ongoing development and training, we offer our employees a wide range of benefits;
- When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- Free access to staff gym
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Surgical Ward Administrator in London employer: HJE
The Hospital of St John & St Elizabeth is an exceptional employer, offering a unique opportunity to make a meaningful impact in the healthcare sector while working in a supportive and dynamic environment. Located in the heart of London, we provide our employees with generous benefits such as a private healthcare scheme, extensive annual leave, and personal development opportunities, all while contributing to the vital work of St John's Hospice. Join us to thrive in a role that combines commercial ambition with genuine purpose, where your efforts directly enhance patient care and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Surgical Ward Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HJE.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HJE.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HJE, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Surgical Ward Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HJE.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HJE.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HJE. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HJE. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HJE
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HJE’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
