At a Glance
- Tasks: Welcome patients, manage admissions, and handle office duties in a dynamic healthcare environment.
- Company: Join St John & St Elizabeth Hospital, a leading charitable private hospital in London.
- Benefits: Enjoy 27 days leave, private healthcare, discounts, and career progression opportunities.
- Other info: Be part of a unique charity that supports the community through exceptional medical care.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: Experience in healthcare, strong organisation skills, and excellent customer service.
The predicted salary is between 22950 - 28050 £ per year.
We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor.
This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room.
There will also be other office duties which will include preparing patients files and liaising with third parties to gain authorisation for treatment.
The shift patterns will be 7.5hrs ( 30min lunch break) between 6am to 6pm, occasionally Saturdays, this will be in rotation with other team members.
There will also be additional duties of booking outpatient appointments for consultants for follow up appointments and handling secretarial enquiries.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter.
We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice
What are the Responsibilities of this Reservations Advisor role?
- Manage admissions – admit patients, deal with deposits/medical insurance and escort patients to their rooms.
- To admit patients onto Pims system & update any new / changed patient details.
- Printing & collating of paperwork for next day’s admissions.
- Retrieve & prepare patient notes.
- Process paperwork for patient bookings and send the relevant information to patients before admission.
- To book outpatient appointments and deal with secretarial enquiries
- To cover the Outpatient Diary Coordinator during periods of leave
- To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship
- To present a high standard of customer care in dealing with patients, secretaries and consultants
- To collect, replenish & deliver trolley for assembly of patient notes.
- Deal with general telephone enquiries.
- To be responsible for the replenishing of office supplies
- General office filing
Am I the right person for this Reservations Advisor role?
- Previous relevant experience working in a medical/healthcare environment or undertaking similar role
- Organisation skills and the ability to prioritize
- Professionalism and courteousness
- Excellent Customer Service Skills
- Proven IT skills
- The ability to work accurately and with high volume of work during peak times
- The ability to work flexibly and as part of a team
- Ability to ensure that all information is recorded accurately
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment.
As well as ongoing development and training, we offer our employees a wide range of benefits;
- When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- Free access to staff gym
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Reservations Officer in London employer: HJE
The Hospital of St John & St Elizabeth is an exceptional employer, offering a unique opportunity to make a meaningful impact in the healthcare sector while working in a supportive and dynamic environment. Located in the heart of London, we provide our employees with generous benefits such as a private healthcare scheme, extensive annual leave, and personal development opportunities, all while contributing to the vital work of St John's Hospice. Join us to thrive in a role that combines commercial ambition with genuine purpose, where your efforts directly enhance patient care and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Officer in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HJE.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HJE.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HJE, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reservations Officer in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HJE.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HJE.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HJE. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HJE. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HJE
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HJE’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
