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- Tasks: Handle enquiries and convert leads into bookings with compassion and efficiency.
- Company: Join St. John & St. Elizabeth Hospital, a leading charitable private hospital.
- Benefits: Enjoy 27 days leave, private healthcare, discounts, and career progression.
- Other info: Be part of a values-driven team where your ideas matter.
- Why this job: Make a real difference in patient care and hospice support.
- Qualifications: Experience in sales-focused call centres, ideally in healthcare.
The predicted salary is between 12 - 15 £ per hour.
Compassion. Commitment. Charity. Caring. These aren’t just words at St. John & St. Elizabeth Hospital — they are the values that shape every patient experience, every staff interaction, and the care we provide. As one of the UK’s leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice. This purpose guides us — and now we’re looking for someone equally inspired to join us as our New Enquiry Advisor.
About the Role
We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team — the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on:
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings.
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys.
- Helping to create self-pay quotes.
- Building relationships with consultants and their offices.
What We’re Looking For
- Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's.
- A self-starter who is proactive, solutions-oriented, and innovative.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.
Why Join Us?
Be part of an organisation where your input makes a real difference, not just in hospital care but also for those in our hospice. Work in a values-driven environment that puts people first. Join a team, where your ideas are heard and acted on.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
- Private healthcare scheme worth up to £20,000 per year.
- 27 days annual leave.
- Blue Light Card discounts.
- Interest-free season ticket loans.
- Cycle to work scheme.
- Free eye check-up vouchers with contribution towards lenses.
- Free newspaper and media subscriptions.
- Local Business discounts.
- Discount in our Hospice Charity shop.
- Refer a Friend scheme.
- Free Cinema Society Membership offering discounted tickets.
- Personal development and training courses.
- Annual events and recognition awards.
- Career progression and increments.
- For employees joining us from the NHS, we can provide continuation of your NHS pension.
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
New Enquiry Advisor - Part Time in London employer: HJE
Contact Detail:
HJE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Advisor - Part Time in London
✨Tip Number 1
Get to know the company! Research St. John & St. Elizabeth Hospital and understand their values. When you chat with them, show that you’re not just another candidate but someone who genuinely connects with their mission of compassion and care.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend. Focus on being warm and engaging, as well as efficient in your responses. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Prepare some questions! When you get the chance to chat with them, ask about their approach to patient care or how they support their staff. This shows you’re interested and ready to be part of their compassionate team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace New Enquiry Advisor - Part Time in London
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your compassion shine through. Use examples that highlight your commitment to patient care and how you’ve made a difference in previous roles. We want to see that you truly care about the people you’ll be helping.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to understand. Avoid jargon and focus on what makes you a great fit for the New Enquiry Advisor role.
Highlight Relevant Experience: Make sure to showcase any experience you have in sales-focused environments, especially in healthcare. We’re looking for someone who can handle enquiries efficiently, so share specific achievements or KPIs you’ve met in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive — just what we’re looking for!
How to prepare for a job interview at HJE
✨Understand the Values
Before your interview, take some time to really understand the values of St. John & St. Elizabeth Hospital. Compassion, commitment, charity, and caring are at the heart of their operations. Think about how you can demonstrate these values in your responses and share personal experiences that align with them.
✨Showcase Your Sales Experience
Since this role is sales-focused, be prepared to discuss your previous experience in a call centre or similar environment. Highlight specific examples where you successfully converted leads into bookings and how you achieved or exceeded KPIs. This will show that you’re not just a good fit for the role but also results-driven.
✨Demonstrate Emotional Intelligence
In a patient-first environment, emotional intelligence is key. Be ready to discuss how you've handled difficult situations with compassion and care. Use examples that showcase your interpersonal skills and ability to build relationships, especially in high-pressure scenarios.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the role and the organisation. For instance, you could ask about the team dynamics or how success is measured in the New Enquiry Team. This not only shows your enthusiasm but also helps you gauge if the role is right for you.