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- Tasks: Lead market and network development to drive growth in healthcare services.
- Company: The Hospital of St John & St Elizabeth, a reputable independent hospital in London.
- Benefits: Private healthcare, 27 days leave, discounts, and personal development opportunities.
- Other info: Supportive environment with excellent career progression and recognition.
- Why this job: Join a forward-thinking organisation making a real impact in patient care.
- Qualifications: Senior experience in medical concierge and strong relationship management skills.
The predicted salary is between 80000 - 100000 £ per year.
We are recruiting a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy. The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.
Responsibilities:
- Market & channel development: Develop and execute growth strategies for each owned channel in line with the commercial plan. Shape propositions, access models and pathways to improve speed-to-care and conversion. Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
- Network & relationship leadership: Act as senior relationship owner across corporate, embassy, international and primary care networks. Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
- Medical concierge performance: Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases. Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.
- Conversion & commercial performance: Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives. Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
What you will bring:
- Essential: Senior experience designing, developing and scaling medical concierge or complex patient access services. Track record developing growth channels and referral-led models with measurable commercial outcomes. Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare. Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
- Desirable: Experience across corporate, international or embassy-led healthcare pathways. Understanding of private healthcare funding and payor environments.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Head of Market & Network Development in London employer: HJE
Contact Detail:
HJE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Market & Network Development in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those involved in corporate and international pathways. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or presentation that highlights your past successes in market development and relationship management. This will help you stand out during interviews and demonstrate your ability to drive growth.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to appear. Reach out directly to organisations like HJE through our website and express your interest in potential roles. Sometimes, the best opportunities come from making the first move.
✨Tip Number 4
Prepare for the interview by understanding the company’s commercial strategy. Research their current market position and think about how your skills can help them achieve their goals. Tailor your responses to show you’re the perfect fit for their vision.
We think you need these skills to ace Head of Market & Network Development in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in market and network development. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Relationships: Since relationship management is key for this role, share examples of how you've successfully built and maintained partnerships in the healthcare sector. We love seeing candidates who can demonstrate their senior credibility and networking prowess.
Be Data-Driven: We’re looking for someone with a strong commercial acumen, so include any metrics or KPIs that illustrate your impact in previous roles. Show us how you’ve used data to drive performance and make informed decisions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at HJE
✨Know Your Market Inside Out
Before the interview, dive deep into the healthcare market, especially around primary care and concierge services. Understand the latest trends, challenges, and opportunities in these areas. This knowledge will help you speak confidently about how you can contribute to the hospital's growth strategies.
✨Showcase Your Relationship Skills
As a Head of Market & Network Development, relationship management is key. Prepare examples of how you've successfully built and maintained partnerships in previous roles. Be ready to discuss specific strategies you've used to engage with corporate and international networks.
✨Quantify Your Achievements
When discussing your past experiences, use data to back up your claims. Highlight measurable outcomes from your previous roles, such as increased conversion rates or revenue growth. This will demonstrate your commercial acumen and data-driven approach, which are essential for this position.
✨Align with Their Vision
Familiarise yourself with the Hospital of St John & St Elizabeth's mission and values. During the interview, express how your personal goals align with their commitment to clinical quality and patient experience. This shows that you're not just looking for a job, but genuinely want to be part of their team.