At a Glance
- Tasks: Lead and support the Front of House team to deliver exceptional patient care.
- Company: Join a unique charitable private hospital with 170 years of history.
- Benefits: Enjoy private healthcare, generous leave, discounts, and career progression.
- Other info: Be part of a forward-thinking organisation with excellent training opportunities.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Degree level education or equivalent experience, plus management and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
The Front of House Manager will play an integral part in the management and delivery of reception services by providing support, management and leadership to the Front of House administration team.
In collaboration with team leaders, the Manager will be responsible for the day-to-day management of the Front of House administration team, and will ensure that the department delivers high standards of patient care in a professional and efficient way and in line with Hospital’s and departmental standards.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter.
We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
Am I the right person for this Front of House Manager role?
- Educated to Degree level in a relevant subject, or equivalent experience or qualification
- Previous management/supervisory experience
- Previous experience in a customer service role
- Able to work within a team.
- Strong management and leadership skills
- Team building skills
- Ability to use own initiative
- Able to develop, implement and manage change
- IT literate to include windows, Microsoft Word, Excel and Access.
- Professional and committed to the highest standard of customer care.
- Good telephone manner
- Committed to working with the appointed managers
- Ability to be accurate in all aspects of work
What are the Responsibilities of this Front of House Manager role?
- In collaboration with the Head of Outpatients and Patient Services and front of house teams, ensure delivery of the strategic and operational plan(s)
- To provide day to day management, leadership and support to administrative staff members
- To perform local inductions and probationary reviews for all new starters within the team
- To carry out performance reviews and annual appraisals with staff members.
- Challenge, investigate and manage any staff performance concerns in accordance to the Hospital policies.
- To ensure all new staff are set up on the required systems and that all leavers have their accounts deactivated
- To assist in the training of staff on various systems and be a super user.
- Ensure departments and staff are working in compliance of the latest GDPR regulations and hospital guidelines.
- Ensure patient data capture is accurate.
- To support the administrative staff with complaints, trouble shooting, challenging/difficult customers and/or situations.
- Support the leads in investigating any billing/invoices or administrative queries.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment.
As well as ongoing development and training, we offer our employees a wide range of benefits;
- When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Front of House Manager - Maternity Cover in London employer: HJE
The Hospital of St John & St Elizabeth is an exceptional employer, offering a supportive and engaging work environment for its employees. Located in the picturesque St John’s Wood, just minutes from Central London, the hospital not only provides competitive benefits such as private healthcare and generous annual leave but also fosters continuous professional development and career progression. Joining our team means being part of a dedicated family that prioritises patient care while ensuring a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Maternity Cover in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HJE.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HJE.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HJE, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Front of House Manager - Maternity Cover in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HJE.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HJE.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HJE. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HJE. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HJE
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HJE’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
