At a Glance
- Tasks: Welcome patients and visitors, manage appointments, and provide top-notch administrative support.
- Company: Join a leading charitable private hospital in London with a rich 170-year history.
- Benefits: Enjoy private healthcare, generous leave, discounts, and career development opportunities.
- Other info: Dynamic work environment with excellent career progression and staff perks.
- Why this job: Be part of a supportive team making a real difference in patient care.
- Qualifications: GCSE-level education, customer service experience, and strong organisational skills required.
The predicted salary is between 26550 - 32450 £ per year.
We are looking for a
Front of House Reception Administrator (6 months Fixed term Contract) to work within the Front of House team who is professional, well-organised and can provide high quality administrative support.
As part of the Front of House team, you will be the first contact and be committed to ensuring all patients, staff and visitors continually receive a friendly welcome as well as professional and polite assistance.
You will also have responsibility for providing high quality administrative.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter.
We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
What are the responsibilities of this Front of House Reception Administrator role?
- Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
- Arrange appointments for in-patient and outpatient examinations, liaising with clinicians, patients and other members of the Imaging team as appropriate.
- Ensure all Request Forms and clinical documents are scanned into the RIS
- Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date.
- Co-ordinate requests for specialised examinations with the availability of radiologists and other service providers.
- To maintain cash floats and raise invoices according to the Hospital policy
Am I the right person for this Front of House Reception Administrator role?
- Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
- Proven office and customer service experience in previous employment
- Previous experience in a customer service role
- Desirable previous experience in a clinical setting
- IT literate to include windows, Microsoft Word, Excel and Access
- Able to work within a team
- Ability to process data and amend computerised records
- Good organisational skills and able to work to tight deadlines
- Ability to work in a busy environment and under pressure
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment.
As well as ongoing development and training, we offer our employees a wide range of benefits;
- When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- Staff Gym access
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Front of House Administrator - Fixed Term in London employer: HJE
The Hospital of St John & St Elizabeth is an exceptional employer, offering a supportive and engaging work environment for its employees. Located in the picturesque St John’s Wood, just minutes from Central London, the hospital not only provides competitive benefits such as private healthcare and generous annual leave but also fosters continuous professional development and career progression. Joining our team means being part of a dedicated family that prioritises patient care while ensuring a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Administrator - Fixed Term in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like HJE.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like HJE. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Front of House Administrator - Fixed Term in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to HJE.
How to prepare for a job interview at HJE
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in HJE's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services HJE offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
