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- Tasks: Lead patient experience initiatives and drive quality improvements in healthcare services.
- Company: Luxury private hospital with a strong commitment to patient care and community support.
- Benefits: Generous annual leave, private healthcare, discounts, and career progression opportunities.
- Why this job: Make a real difference in patient care while working in a supportive and innovative environment.
- Qualifications: Professional nursing registration, management experience, and strong communication skills.
- Other info: Join a passionate team dedicated to continuous improvement and excellent patient experiences.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for an experienced and flexible Head of Patient Experience to support our Director of Patient Safety & Quality Improvement. The post holder will be responsible for ensuring systems are in place to provide meaningful feedback from patients and the public about the quality of all Hospital and Hospice services with effective reporting, analysing of data and shared learning. Ultimately driving service and quality improvements, resulting in excellent patient experience. This is a key post to ensure the provision of high quality, responsive services with the needs of the patient placed at the centre of care delivery.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St John’s.
Responsibilities:
- To work in partnership with Heads of Departments to analyse and share key findings of patient satisfaction survey results with teams and across the wider organisational agenda, assessing these against service standards.
- To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers.
- To respond to all formal complaints according to the quality standards set out in the Hospital complaints policy and ISCAS, across the three stages of complaints management.
- Establish a patient involvement group to provide involvement and feedback into key projects.
Am I the right person for this role?
- Professional Registration in Nursing.
- Management / Leadership training.
- Experience of management of complaints and gaining patient feedback.
- Positive and assertive manner.
- Enthusiasm and commitment to excellent patient care and continuous improvement.
- Good communication skills.
- Ability to influence and motivate others.
- Proficient IT skills.
- BSc/MSc in Healthcare.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
- Private healthcare scheme worth up to £20,000 per year.
- 27 days annual leave.
- Blue Light Card discounts.
- Interest-free season ticket loans.
- Cycle to work scheme.
- Free eye check-up vouchers with contribution towards lenses.
- Free newspaper and media subscriptions.
- Local Business discounts.
- Discount in our Hospice Charity shop.
- Refer a Friend scheme.
- Free Cinema Society Membership offering discounted tickets.
- Personal development and training courses.
- Annual events and recognition awards.
- Career progression and increments.
- For employees joining us from the NHS, we can provide continuation of your NHS pension.
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Head of Patient Experience employer: HJE
Contact Detail:
HJE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Patient Experience
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in patient experience. Attend industry events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in patient experience. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've improved patient experiences in previous roles. This will demonstrate your commitment and ability to drive service improvements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Patient Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient care and feedback systems. We want to see how your skills align with the responsibilities of the Head of Patient Experience role.
Showcase Your Passion: Let your enthusiasm for improving patient experiences shine through! Share specific examples of how you've driven service improvements in the past, as this will resonate with us and our commitment to excellent patient care.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status!
How to prepare for a job interview at HJE
✨Know Your Patient Experience Metrics
Before the interview, brush up on key patient experience metrics and how they relate to service quality. Be ready to discuss how you would analyse and report on patient feedback, as this will show your understanding of the role's responsibilities.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in improving patient care. Highlight your management experience, especially in handling complaints and gaining feedback, as this is crucial for the Head of Patient Experience position.
✨Innovative Feedback Strategies
Think about creative ways to gather patient feedback that you can share during the interview. Discussing innovative approaches will demonstrate your proactive mindset and commitment to continuous improvement in patient care.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Good communication skills are essential for this role, so be prepared to discuss how you would influence and motivate others within the organisation to enhance patient experience.
