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- Tasks: Assist clients with travel inquiries and ensure a positive booking experience.
- Company: Join a supportive team in the exciting travel industry.
- Benefits: Flexible work options, training, and growth opportunities.
- Why this job: Help others while exploring the world of travel.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a collaborative environment with ongoing support.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service. As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Assist clients with travel planning, reservations, and general questions
- Provide accurate information regarding destinations, policies, and procedures
- Maintain clear and professional communication with clients
- Follow company guidelines and service standards
- Document interactions and updates as needed
Qualifications:
- Strong communication and interpersonal skills
- Customer service experience preferred (not required)
- Ability to work independently and manage time effectively
- Comfortable using computers, email, and online systems
- Detail-oriented with a positive, solution-focused attitude
- Interest in the travel industry is a plus
What We Offer:
- Training and ongoing support
- Flexible work options (part or full time)
- Growth opportunities within the travel industry
- Supportive and collaborative team environment
Customer Service Representative in London employer: Hjbtravels
Contact Detail:
Hjbtravels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in London
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can clearly articulate your thoughts. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. Employers love to see how you handle challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our awesome team.
We think you need these skills to ace Customer Service Representative in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping people! Share any experiences where you've gone the extra mile for a customer, as this will show us you're a great fit for our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Customer Service Representative in the travel industry!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hjbtravels
✨Know Your Stuff
Before the interview, brush up on your knowledge of the travel industry. Familiarise yourself with common travel destinations, booking processes, and customer service best practices. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about how you would handle difficult situations or customer complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be sure to demonstrate your skills throughout the interview. Listen carefully to the interviewer, respond thoughtfully, and maintain a friendly tone. This will give them a taste of how you’ll interact with clients.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the company culture, training opportunities, or what a typical day looks like for a Customer Service Representative. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
