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- Tasks: Assist clients with travel inquiries and ensure a positive booking experience.
- Company: Join a supportive team in the exciting travel industry.
- Benefits: Flexible work options, training, and growth opportunities.
- Why this job: Help others while exploring the world of travel.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a collaborative environment with ongoing support.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service. As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Assist clients with travel planning, reservations, and general questions
- Provide accurate information regarding destinations, policies, and procedures
- Maintain clear and professional communication with clients
- Follow company guidelines and service standards
- Document interactions and updates as needed
Qualifications:
- Strong communication and interpersonal skills
- Customer service experience preferred (not required)
- Ability to work independently and manage time effectively
- Comfortable using computers, email, and online systems
- Detail-oriented with a positive, solution-focused attitude
- Interest in the travel industry is a plus
What We Offer:
- Training and ongoing support
- Flexible work options (part or full time)
- Growth opportunities within the travel industry
- Supportive and collaborative team environment
Customer Service Representative in Bristol employer: Hjbtravels
Contact Detail:
Hjbtravels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer service scenarios with a friend. It’ll boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show your passion for travel! When you get the chance to chat with potential employers, share your travel experiences and what excites you about the industry. It’ll make you stand out as a candidate who genuinely cares.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy!
We think you need these skills to ace Customer Service Representative in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping people! Share any experiences where you've gone the extra mile for a customer, as this will show us you're a great fit for our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills that match the job description. We want to see how your background aligns with what we're looking for in a Customer Service Representative.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hjbtravels
✨Know Your Stuff
Before the interview, brush up on the travel industry basics. Familiarise yourself with common travel terms, popular destinations, and current trends. This will show your genuine interest in the role and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face. Think about how you would handle difficult customers or unexpected issues. Practising these responses can help you stay calm and collected during the actual interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be sure to demonstrate your skills throughout the interview. Listen carefully to questions, respond clearly, and don’t hesitate to ask for clarification if needed. This shows you’re engaged and ready to assist clients effectively.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
