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- Tasks: Assist clients with travel inquiries and provide guidance throughout the booking process.
- Company: Join a supportive team in the exciting travel industry.
- Benefits: Flexible scheduling, training, and growth opportunities.
- Why this job: Help others while exploring your passion for travel in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Ideal for those seeking part-time or full-time roles with ongoing support.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment. In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Assist clients with travel questions, reservations, and general support
- Provide accurate information about destinations, policies, and procedures
- Deliver professional, friendly, and consistent customer service
- Follow company standards and operational guidelines
- Maintain clear documentation of customer interactions
Qualifications:
- Strong communication and customer service skills
- Previous customer service experience preferred but not required
- Ability to work independently and manage time effectively
- Comfortable using computers, email, and online tools
- Detail-oriented with a solution-focused mindset
- Interest in the travel industry is a plus
What We Offer:
- Flexible scheduling (part time or full time)
- Training and ongoing support
- Growth opportunities within the travel industry
- Collaborative and supportive team environment
Travel Customer Support Specialist (Flexible Schedule) in Birmingham employer: Hjbtravels
Contact Detail:
Hjbtravels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Support Specialist (Flexible Schedule) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you shine during interviews.
✨Tip Number 3
Show your passion for travel! When chatting with potential employers, share your travel experiences and how they’ve shaped your customer service approach. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for enthusiastic individuals to join our team. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Travel Customer Support Specialist (Flexible Schedule) in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or interests in the travel industry that make you a great fit for this role. We want to see your enthusiasm!
Highlight Your Communication Skills: Since this role is all about helping customers, make sure to emphasise your communication skills in your application. Use clear and friendly language to demonstrate how you can connect with clients and provide top-notch support.
Be Detail-Oriented: As a Travel Customer Support Specialist, attention to detail is key. In your application, showcase examples of how you've successfully managed details in previous roles or experiences. We appreciate candidates who can keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company. Let’s get started on this journey together!
How to prepare for a job interview at Hjbtravels
✨Know Your Stuff
Before the interview, brush up on common travel-related questions and policies. Familiarise yourself with popular destinations and booking processes so you can confidently answer queries and show your passion for the travel industry.
✨Showcase Your Communication Skills
Since this role is all about helping customers, practice clear and friendly communication. During the interview, demonstrate your ability to explain things simply and effectively, as if you were talking to a customer.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to solve a problem or handle a difficult customer. Think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Highlight Your Flexibility
Emphasise your ability to work in a flexible environment. Share any experiences where you adapted to changing situations or schedules, showing that you can thrive in a dynamic role like this one.
