At a Glance
- Tasks: Assist customers with travel inquiries and ensure a smooth booking experience.
- Company: Join a supportive team in the exciting travel industry.
- Benefits: Flexible scheduling, training, and growth opportunities.
- Other info: Enjoy a collaborative environment with ongoing support.
- Why this job: Help others while exploring your passion for travel.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 20250 - 24750 £ per year.
We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.
In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Assist clients with travel questions, reservations, and general support
- Provide accurate information about destinations, policies, and procedures
- Deliver professional, friendly, and consistent customer service
- Follow company standards and operational guidelines
- Maintain clear documentation of customer interactions
Qualifications:
- Strong communication and customer service skills
- Previous customer service experience preferred but not required
- Ability to work independently and manage time effectively
- Comfortable using computers, email, and online tools
- Detail-oriented with a solution-focused mindset
- Interest in the travel industry is a plus
What We Offer:
- Flexible scheduling (part time or full time)
- Training and ongoing support
- Growth opportunities within the travel industry
- Collaborative and supportive team environment
Travel Customer Support Specialist (Flexible Schedule) in Birmingham employer: Hjbtravels
As a leading travel agency, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional development. Our Remote Travel Planner & Concierge role offers the flexibility to work from anywhere while enjoying exclusive industry perks and a supportive team environment, making it an ideal opportunity for those passionate about travel and customer service.
