Contract Administrator in Belfast

H&J Martin Ltd (part of the Lagan Specialist Contracting Group) is now recruiting for a Contract Administrator.

Our Business

H&J Martin Limited are a Fit Out and Facilities Management company operating throughout the UK and Ireland. As part of the Lagan Specialist Contracting Group our mission is to provide Construction, Fit Out and Facilities Management solutions in an environment where people feel safe, secure and valued.

Role Overview

We are looking for a highly organised and detail-oriented Contract Administrator to join our FM Operations team. This role is responsible for supporting the full lifecycle of service delivery across multiple contracts from initial client call logging through to job completion and close-out. The Contract Administrator will work closely with engineers, schedulers, and clients to ensure that all administrative aspects of service delivery are handled efficiently, accurately, and in line with contractual obligations. This is a key role in ensuring smooth operations, compliance, and high levels of customer satisfaction.

Key Responsibilities:

• Remedial Works Coordination: Liaise with site teams, contractors, and clients to identify and schedule remedial works. Maintain records of remedial actions, including root cause analysis and resolution timelines. Support quality assurance processes and ensure remedial works meet contractual and regulatory standards. Develops and manages budgets for remedial projects. Monitors expenditures to ensure projects stay within financial limits. Tracks KPIs and performance metrics for the remedial tasks.
• Task Management: Log and process incoming service requests and ensure accurate data entry into the CAFM system. Track and monitor job progress from initiation to completion, ensuring timely updates and closure. Liaise with engineers and schedulers to coordinate works and resolve any administrative issues. Administrative control all associated contractual tasks (PPM, Reactive, Remedial, Quote, etc).
• Contract Support: Maintain accurate records of contract service documentation, KPIs / SLAs, and compliance requirements. Assist Account Leads with reports, audits, and client updates. Ensure all works are completed in accordance with contract terms and client expectations.
• Client & Stakeholder Communication: Act as a point of contact for client queries relating to job status, documentation, and service delivery. Provide timely and professional responses to internal and external stakeholders.
• Compliance & Documentation: Ensure all documentation is filed and maintained in line with company and regulatory standards. Support the Service Delivery Manager in ensuring compliance with KPIs, SLAs, and audit requirements.
• Continuous Improvement: Identify and suggest improvements to administrative processes and systems. Support the wider team in delivering a high-quality, client-focused service.

What you'll bring

As a Contract Administrator your main skills and experience will include:

Skills & Experience Required:

• Previous experience in a contract administration or service coordination role, ideally within Facilities Management or a technical services environment.
• Strong administrative and organisational skills with excellent attention to detail.
• Proficient in Microsoft Office and experience using CAFM or job management systems.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Understanding of service level agreements (SLAs), key performance indicators (KPIs), and compliance requirements.

Key Attributes:

• Proactive and solution oriented.
• Reliable and accountable.
• Strong team player with a collaborative approach.
• Customer-focused with a professional attitude.
• Able to work independently and under pressure.

How we'll reward you

Of course, we ensure that our benefits package is competitive and allows you to enjoy your downtime. As well as a competitive salary we'll provide a wide selection of lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Our Core Benefits include:

• Employer Pension Contribution
• Life Assurance
• Health Cash Plans
• Cycle to Work Scheme
• Discounted Gym Membership
• Performance Incentive Scheme

As an organisation that has been awarded Platinum status, the highest accolade to be awarded by Investors in People, we are continuing to invest in our people development and this role is no exception!

Your application

At Lagan Specialist Contracting Group, we want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support we'll do whatever we can to help.

Please be advised that H&J Martin will seek an Access NI Disclosure for this position, which will be used in the decision-making process. Applications are being reviewed on an ongoing basis, and we may offer positions before the closing date if we find the right fit. We wish you every success in your application. The closing date for completed applications is Wednesday 17th December 2025 at 12 noon.

LAGAN SPECIALIST CONTRACTING GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER.