At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage high-volume enquiries.
- Company: HJ Lea Oakes Ltd, a top supplier of animal feeds in the UK.
- Benefits: Full training, additional holidays, pension scheme, employee discounts, and free parking.
- Other info: Opportunity for career growth in a supportive and energetic team.
- Why this job: Join a fast-paced environment where you can make a real impact and grow your leadership skills.
- Qualifications: Experience in customer service, strong leadership, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
HJ Lea Oakes Ltd are suppliers of top-quality animal and livestock feeds, serving farmers across a wide area in Cheshire, Lancashire, Staffordshire, Shropshire, and North Wales. We are currently looking for a full-time Customer Services Team Leader to co-ordinate the work of our team and ensure the delivery of exceptional customer service at our main office in Aston.
It is a fast paced and diverse role. You will be leading the Customer Services function and team in delivering outstanding service, while being a hands-on part of the team. Our Customer Services team is the first point of contact for all external enquiries, handling high volume of calls, taking, processing, and pricing orders and liaising with other departments.
Duties and Responsibilities:- Co-ordinating the customer services function and team to ensure smooth and efficient operations.
- Effectively allocate and prioritise work.
- Co-ordinating and managing team workloads.
- Lead and develop the team through training and coaching.
- Holiday and absence management to ensure sufficient cover.
- Implementing procedures and introducing systems of work to streamline the operations.
- Switchboard for main office, managing high volume of calls, screening cold-calls, taking and passing messages.
- Taking orders from customers, agents, and merchants.
- Inputting, pricing, amending, cancelling orders – in-house software.
- Assist Transport Department in uploading the Transport Schedule when necessary.
- Liaising with other Departments: Transport, Raw materials, Customer services, Technical and with management.
- Other general admin tasks as required.
Full time position (37.5 hours a week, normally 9am-5pm Monday to Friday with half hour lunch break). Overtime hours (including Saturday mornings) might be required in busy periods. Full training on the in-house systems will be provided. Additional holidays, company pension, Cycle2Work scheme, free on-site parking, employee discount.
Requirements:- Proven experience in a Customer Services/Helpdesk environment is essential.
- Prior experience/knowledge of Agri industry will be an advantage.
- Decisive, natural leader with ability to motivate colleagues.
- Strong problem-solving abilities and attention to detail.
- Highly organised person, able to multitask and work under pressure in fast-paced environment.
- Excellent interpersonal and communication skills, good command of spoken and written English.
- Good numeracy and literacy.
- Good computer skills – the role involves working on industry specific software as well as Microsoft Office package.
- The successful candidate will be energetic, friendly, and calm under pressure.
- Ability to work well as part of a team, including cooperation with other departments (Transport, Raw materials, Technical, multiple Production sites).
Customer Services Team Leader in Nantwich employer: Hj Lea Oakes Ltd
HJ Lea Oakes Ltd is an exceptional employer, offering a dynamic work environment where you can lead a dedicated Customer Services team in delivering outstanding service to our valued clients. Located in the heart of Cheshire, we provide comprehensive training and development opportunities, alongside a supportive work culture that values teamwork and employee well-being, including benefits such as additional holidays, a company pension, and a Cycle2Work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader in Nantwich
✨Tip Number 1
Get to know the company inside out! Research HJ Lea Oakes Ltd, their products, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Team Leader, you'll need to be a pro at handling calls and liaising with different departments. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at HJ Lea Oakes Ltd.
We think you need these skills to ace Customer Services Team Leader in Nantwich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled high-pressure situations and provided exceptional service, as this is key for the Customer Services Team Leader position.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your enthusiasm shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hj Lea Oakes Ltd
✨Know the Company Inside Out
Before your interview, make sure you research HJ Lea Oakes Ltd thoroughly. Understand their products, values, and the specific challenges they face in the agri industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles. Be ready to discuss your approach to motivating and developing team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific scenarios where you had to manage a heavy workload or deal with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Communication Skills
Since this role involves liaising with various departments and handling customer inquiries, emphasise your strong communication skills. Be prepared to discuss how you ensure clear communication within a team and how you adapt your style to different audiences, whether it's customers or colleagues.
