At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage high-volume enquiries.
- Company: HJ Lea Oakes Ltd, a top-quality supplier in the agri industry.
- Benefits: Full training, additional holidays, pension scheme, employee discounts, and free parking.
- Other info: Opportunity for career growth in a supportive and energetic team.
- Why this job: Join a fast-paced environment where you can make a real impact and develop your leadership skills.
- Qualifications: Experience in customer service, strong leadership, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
HJ Lea Oakes Ltd are suppliers of top-quality animal and livestock feeds, serving farmers across a wide area in Cheshire, Lancashire, Staffordshire, Shropshire, and North Wales. We are currently looking for a full-time Customer Services Team Leader to co-ordinate the work of our team and ensure the delivery of exceptional customer service at our main office in Aston.
It is a fast paced and diverse role. You will be leading the Customer Services function and team in delivering outstanding service, while being a hands-on part of the team. Our Customer Services team is the first point of contact for all external enquiries, handling high volume of calls, taking, processing, and pricing orders and liaising with other departments.
Duties and Responsibilities:- Co-ordinating the customer services function and team to ensure smooth and efficient operations.
- Effectively allocate and prioritise work.
- Co-ordinating and managing team workloads.
- Lead and develop the team through training and coaching.
- Holiday and absence management to ensure sufficient cover.
- Implementing procedures and introducing systems of work to streamline the operations.
- Switchboard for main office, managing high volume of calls, screening cold-calls, taking and passing messages.
- Taking orders from customers, agents, and merchants.
- Inputting, pricing, amending, cancelling orders – in-house software.
- Assist Transport Department in uploading the Transport Schedule when necessary.
- Liaising with other Departments: Transport, Raw materials, Customer services, Technical and with management.
- Other general admin tasks as required.
- Full time position (37.5 hours a week, normally 9am-5pm Monday to Friday with half hour lunch break).
- Overtime hours (including Saturday mornings) might be required in busy periods.
- Full training on the in-house systems will be provided.
- Additional holidays, company pension, Cycle2Work scheme, free on-site parking, employee discount.
- Proven experience in a Customer Services/Helpdesk environment is essential.
- Prior experience/knowledge of Agri industry will be an advantage.
- Decisive, natural leader with ability to motivate colleagues.
- Strong problem-solving abilities and attention to detail.
- Highly organised person, able to multitask and work under pressure in fast-paced environment.
- Excellent interpersonal and communication skills, good command of spoken and written English.
- Good numeracy and literacy.
- Good computer skills – the role involves working on industry specific software as well as Microsoft Office package.
- The successful candidate will be energetic, friendly, and calm under pressure.
- Ability to work well as part of a team, including cooperation with other departments (Transport, Raw materials, Technical, multiple Production sites).
Customer Services Team Leader employer: Hj Lea Oakes Ltd
HJ Lea Oakes Ltd is an exceptional employer, offering a dynamic work environment where you can lead a dedicated Customer Services team in delivering outstanding service to our valued clients across the agricultural sector. Located in Aston, the company provides comprehensive training, generous employee benefits including additional holidays and a pension scheme, and fosters a supportive culture that prioritises professional growth and teamwork. Join us to be part of a fast-paced, rewarding role that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Get to know the company! Research HJ Lea Oakes Ltd and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it might just help you get your foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled high-pressure situations and provided exceptional service, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your enthusiasm shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hj Lea Oakes Ltd
✨Know the Company Inside Out
Before your interview, make sure you research HJ Lea Oakes Ltd thoroughly. Understand their products, values, and the specific challenges they face in the agri industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your problem-solving skills and how you motivated your colleagues during busy periods.
✨Prepare for Role-Specific Scenarios
Think about the day-to-day responsibilities of the role and prepare for situational questions. For instance, be ready to discuss how you would handle a high volume of calls or manage team workloads during peak times. This will show that you can think on your feet and are ready for the fast-paced environment.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you're calm and collected when discussing your experiences.
