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For Companies At a Glance
- Tasks: Lead complex carrier integrations and ensure seamless delivery of voice security solutions.
- Company: Join Hiya, a pioneering tech company revolutionising voice communication.
- Benefits: Enjoy 25 days holiday, private medical insurance, and professional development funds.
- Why this job: Make a real impact in voice intelligence while collaborating with top industry partners.
- Qualifications: 5+ years in technical program management with experience in APIs and telecom.
- Other info: Dynamic, supportive culture focused on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity. Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally.
About the Position
We are looking for a Technical Program Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network-level voice security deployments. This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision. You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life. This role is based in London with an expectation of 3 days/week in-office to collaborate with engineering and delivery teams.
What You’ll Do
- Program & Delivery Leadership: Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment. Define and maintain realistic project plans (20–25 weeks), milestones, dependencies, and risk registers. Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned. Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs).
- Technical Leadership & Problem Solving: Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics. Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns. Validate data elements required for billing, fraud detection, and Protect workflows. Identify technical blockers early, elevate appropriately, and drive resolution across teams.
- Stakeholder & Partner Management: Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership. Present clear, concise updates to both technical and non-technical audiences internally and externally. Build strong partnerships through persistence, clarity, and a bias toward action.
- Process Improvement: Improve delivery practices, templates, and tooling for repeatability across future carrier integrations. Identify gaps in process, communication, or documentation and proactively address them.
What You’ll Need to Succeed
- 5+ years in technical program management or complex technical project delivery (SaaS preferred).
- Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required.
- Experience leading integrations involving APIs, AWS, and complex technical data flows.
- Background in telecom, carriers, SIP/telephony, or adjacent industries.
- Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment.
- Strong command of implementation tracking (status docs, dependencies, RAID logs).
These qualities reflect Hiya’s core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up:
- Serve our customers: You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value.
- Do rather than observe: You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles.
- Improve yourself and our business: You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better.
- Own and hold yourself accountable for success: You take responsibility for your results, celebrate wins, and learn from setbacks without excuses.
- Lead by showing up: You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward.
More Details
- Start Date: Immediately
- Status: Full-time
- Type: Hybrid
- Location: London, UK
- Travel Requirements: Some
- Department: Business Development
- Reports to: Senior Director Carrier Sales, Europe
Benefits
- 25 holiday plus bank holidays
- Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
- Paid parental leave
- Private medical insurance through Vitality (including dental & vision)
- Employer-paid life insurance 2x base salary
- Donation Matching for a charity of your choice (up to $1,000/year)
- WFH equipment stipend
- $1,000/year in Professional Development funds
- Lunch provided on in-office days
This position is based in London, UK. We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You’ll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
Technical Program Manager, EMEA employer: Hiya Inc.
Contact Detail:
Hiya Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Program Manager, EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Hiya. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a technical assessment or a case study during the interview process. This is your moment to shine and demonstrate how you tackle problems head-on.
✨Tip Number 3
Be prepared to chat about your past projects. Have specific examples ready that highlight your experience with APIs, AWS, and project management. This will show that you’re not just talking the talk but have walked the walk.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It’s a simple gesture that keeps you on their radar and shows you’re genuinely interested in the role.
We think you need these skills to ace Technical Program Manager, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Program Manager role. Highlight your experience with carrier integrations, project management, and technical fluency in areas like REST APIs and AWS. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success. This helps us understand how you can contribute to our team at Hiya.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it shows us you're keen on joining our innovative team at Hiya!
How to prepare for a job interview at Hiya Inc.
✨Know Your Tech Inside Out
As a Technical Program Manager, you'll need to demonstrate your fluency in REST APIs, AWS services, and SIP/telephony basics. Brush up on these topics before the interview, and be ready to discuss how you've applied them in past projects.
✨Master the Art of Communication
You'll be the go-to person for carriers, so practice presenting technical information clearly to both technical and non-technical audiences. Prepare examples of how you've successfully managed cross-functional communication in previous roles.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project tracking tools like Jira and how you've managed complex integrations. Highlight specific instances where you defined project plans, tracked milestones, and resolved blockers effectively.
✨Emphasise Process Improvement
Hiya values continuous improvement, so think about how you've identified gaps in processes and implemented changes in your previous roles. Share concrete examples of how your initiatives led to better delivery practices or enhanced team collaboration.
