Sales Development Representative Manager

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Position

The SDR Manager is a leadership role responsible for building, coaching, and scaling a high-performing Sales Development function at Hiya. In this position, you’ll own pipeline generation strategy, lead and mentor a team of SDRs, and partner closely with Sales, Marketing and Enablement to deliver predictable pipeline and consistent prospecting excellence. You will play a key role in shaping outbound strategy, refining processes, and elevating team performance.

We’re excited if you’re the kind of person who thrives in a fast-moving environment, loves developing people, and brings both strategic thinking and hands-on execution. You’re data-driven, coach-first, and passionate about helping early-career sellers unlock their potential. You bring structure, energy, accountability, and positivity to everything you do.

What You’ll Do

• Lead, coach, and develop a team of SDRs to consistently meet and exceed qualified pipeline targets

• Partner with Sales leadership to forecast pipeline, track KPIs, and refine territory planning

• Collaborate with Marketing to align on campaigns, messaging, cadences, lead quality, and follow-up strategy

• Establish scalable processes, playbooks, onboarding frameworks, and performance standards

• Hire, train, and develop top SDR talent while fostering an inclusive, high-performance culture

Qualities That Will Make You Successful

• Proven ability to coach and elevate SDR performance with clear frameworks and repeatable methodology

• Data driven, strong analytical mindset with experience using CRM and sales engagement tools to guide decisions

• Exceptional communication and motivational skills; able to inspire teams

• A proactive, process-oriented operator with the ability to build structure in a scaling environment

• Collaborative partner who works effectively with cross-functional leaders

• High integrity, resilience, and a growth mindset

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

• Start Date: Immediately

• Status: Full-time

• Type: (Hybrid, 3 days per week in office)

• Location: London, UK

• Travel Requirements:

• Department: Sales

• Reports to: Director of Sales

• Direct Reports: 5

Benefits

• 25 days holiday plus bank holidays

• Opt-in salary sacrifice pension scheme (company contributes 4% of basic salary)

• Paid parental leave

• Private medical insurance through Vitality (including dental and vision)

• Employer-paid life insurance (2x base salary)

• Donation matching for a charity of your choice (up to $1,000 per year)

• WFH equipment stipend

• $1,000 per year in professional development funds

• Lunch provided on in-office days

This position is based in London, UK.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You\’ll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!