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- Tasks: Lead driver management and ensure smooth delivery operations in a fast-paced environment.
- Company: Join HIVED, a rapidly growing climate and logistics startup in London.
- Benefits: Enjoy competitive pay, flexible working, and great perks like team lunches and socials.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Be part of a mission to revolutionise parcel delivery with sustainable practices.
- Qualifications: 1-3 years in fast-paced operations with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery.
Role Overview
The Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution-focused but with real-time decision-making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day-time performance.
- Be support to the Ops Manager.
- RC1 OTR: Lead set-off.
- Lead route monitoring, including incidents support & abandonment organisation.
- Support with Capacity and pool management (Plan vs Actual) & performance management.
- Support with driver issues for escalations and approvals (e.g. missed payments, reassignments, abandonments).
- Support with continuous improvement & standards and operating procedure improvement.
- Motivated to step up to cover Ops Manager when needed.
- Maintain safety, standards, and productivity discipline.
- Maintain fleet, charging, roadworthy and hygienic.
Requirements
- 1-3 years' experience operating in fast-paced OTR / dispatch / last-mile operations.
- Experience of driver operations, route execution, and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Able to communicate effectively & build relationships & work cross-functionally.
How we reward our team
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 20 days of holiday allowance plus public holidays based on 4 days on - 3 days off shift pattern.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
HIVED is B Corporation certified. HIVED is #7 on The Sunday Times Tech 100. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network.
Senior Operations Coordinator in West Bromwich employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Coordinator in West Bromwich
✨Tip Number 1
Get to know HIVED and its mission! Research the company’s values and recent achievements. When you understand what drives them, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and logistics. Think about real-life scenarios where you’ve demonstrated problem-solving skills, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the HIVED team.
We think you need these skills to ace Senior Operations Coordinator in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Coordinator role. Highlight your experience in fast-paced OTR or dispatch operations, and don’t forget to showcase any relevant skills that align with our mission at HIVED.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable logistics and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to build relationships and work cross-functionally in your application. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at HIVED
✨Know the Company Inside Out
Before your interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they’re disrupting the parcel delivery industry. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Operational Expertise
As a Senior Operations Coordinator, you'll need to demonstrate your experience in managing drivers and routes. Prepare specific examples from your past roles where you successfully handled similar responsibilities, focusing on your decision-making skills and ability to improve performance under pressure.
✨Emphasise Communication Skills
Strong communication is key in this role. Be ready to discuss how you've built relationships across teams and managed escalations effectively. Use real-life scenarios to illustrate your ability to communicate clearly and resolve issues swiftly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of potential challenges you might face in the role, such as driver issues or route disruptions, and prepare your strategies for handling them. This will show your proactive approach and readiness for the fast-paced environment at HIVED.