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- Tasks: Lead driver management and ensure exceptional delivery performance in a fast-paced environment.
- Company: Join HIVED, a rapidly growing climate and logistics startup in London.
- Benefits: Enjoy 20 days holiday, private medical insurance, and a dog-friendly office.
- Other info: Dynamic work culture with great learning opportunities and career progression.
- Why this job: Be part of a team redefining sustainable delivery with cutting-edge technology.
- Qualifications: 1-3 years experience in fast-paced operations and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
The Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution-focused but with real-time decision-making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day-time performance.
- Be support to the Ops Manager RC1 OTR: Lead set-off.
- Lead route monitoring, including incidents support & abandonment organisation.
- Support with Capacity and pool management (Plan vs Actual) & performance management.
- Support with driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments).
- Support with continuous improvement & standards and operating procedure improvement.
- Motivated to step up to cover Ops Manager when needed.
- Maintain safety, standards, and productivity discipline.
- Maintain fleet, charging, roadworthy and hygienic.
Requirements
- 1-3 years’ experience operating in fast-paced OTR / dispatch / last-mile operations.
- Experience of driver operations, route execution, and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Able to communicate effectively & build relationships & work cross-functionally.
How we reward our team
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 20 days of holiday allowance plus public holidays based on 4 days on - 3 days off shift pattern.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED. HIVED is B Corporation certified. HIVED is #7 on The Sunday Times Tech 100. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network.
Senior Operations Coordinator employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at HIVED on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding HIVED's mission and values. Show us that you’re not just looking for any job, but that you’re genuinely excited about being part of a sustainable delivery network. Passion goes a long way!
✨Tip Number 3
Practice your situational judgement skills! As an Ops Coordinator, you'll need to make quick decisions. Think of scenarios where you had to balance multiple priorities and be ready to discuss how you handled them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at HIVED!
We think you need these skills to ace Senior Operations Coordinator
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let us know why you're excited about working in a climate and logistics start-up like HIVED. Share your thoughts on sustainability and how you can contribute to our mission of building a sustainable parcel delivery network.
Highlight Relevant Experience: Make sure to showcase your experience in fast-paced operations, especially if you've worked in OTR or dispatch roles before. We want to see how your background aligns with the responsibilities of the Senior Operations Coordinator position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication. Remember, we’re looking for someone who can make real-time decisions effectively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at HIVED!
How to prepare for a job interview at HIVED
✨Know the Company Inside Out
Before your interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they’re disrupting the parcel delivery industry. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Experience
Be ready to discuss your previous roles in operations, especially in fast-paced environments. Highlight specific examples of how you've managed drivers, handled route execution, or improved operational processes. Use metrics where possible to demonstrate your impact.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication and relationship-building, prepare to showcase your ability to escalate issues and support team members. Think of scenarios where you successfully navigated challenges through clear communication.
✨Prepare for Real-Time Decision-Making Questions
Expect questions that assess your ability to make quick decisions under pressure. Practice articulating your thought process in hypothetical situations related to driver management and route optimisation. This will show your readiness for the execution-focused nature of the role.