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- Tasks: Manage key shipper partnerships and drive account growth through strategic planning.
- Company: Join HIVED, a fast-growing B Corporation certified tech start-up.
- Benefits: Enjoy a dynamic hybrid work environment, competitive salary, and generous holiday allowance.
- Why this job: Shape the future of logistics while making a real impact on sustainability.
- Qualifications: 7+ years in Account Management with strong analytical and communication skills.
- Other info: Opportunities for learning, progression, and a fun team culture await you!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Account Manager to join our fast-growing Commercial team and take ownership of some of our most strategic shipper partnerships. This role is about more than relationship management; it’s about shaping the way HIVED delivers value to its partners and helping scale our network sustainably.
Responsibilities
- Own and manage relationships with HIVED’s key shipper partners, acting as their trusted advisor and advocate.
- Develop a deep understanding of each partner’s business, delivery operations, and sustainability goals to unlock value and growth through joint business plan strategies.
- Monitor account performance, delivery KPIs, and customer satisfaction – proactively identifying opportunities for improvement.
- Collaborate with Tech, Data, and Operations teams to tailor solutions, pilot new features, and ensure seamless delivery execution.
- Lead commercial reviews, renewals, and expansion opportunities with partners, driving account growth and long-term retention.
- Represent the voice of the customer internally, helping shape product development and service innovation.
- Contribute to the development of best practices and processes as we scale the Account Management function.
- Maintain and uphold the accuracy and integrity of Shipper information across Account Management database systems.
Requirements
- 7+ years of experience with Enterprise accounts in Account Management, Client Success, or Partnerships – ideally within logistics, e-commerce, shipper, or tech start-ups.
- Proven track record of managing complex Enterprise accounts with multiple stakeholders.
- Strong analytical and commercial acumen – comfortable with data-driven decision making and performance reporting.
- Proactive and self-starter attitude to deep dive and problem solve.
- Exceptional communication, relationship-building, presentation and negotiation skills.
- Strategic mindset with the ability to translate customer needs into actionable business outcomes.
- Thrive in a fast-paced, high-growth, and collaborative environment.
- Shipper centric and passionate about creating value for Shippers.
Benefits
- Dynamic hybrid working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Competitive salary + EMI options scheme.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Senior Account Manager employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Get to know the company inside out! Research HIVED’s mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Account Manager role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and relationship building. Think about specific examples from your past experience that demonstrate your skills and how you can add value to HIVED.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience with Enterprise accounts and how it aligns with our mission at HIVED. We want to see how you can bring value to our shipper partnerships!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your analytical skills and commercial acumen. Use numbers and examples to illustrate how you've driven growth and improved customer satisfaction in previous roles.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about creating value for shippers. Share your motivations and what excites you about joining our team at HIVED!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at HIVED
✨Know Your Partners Inside Out
Before the interview, dive deep into understanding HIVED's key shipper partners. Familiarise yourself with their business models, delivery operations, and sustainability goals. This knowledge will help you demonstrate how you can add value and drive growth for these partnerships.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data-driven decision making. Bring examples of how you've monitored account performance and identified opportunities for improvement in previous roles. This will highlight your strong analytical acumen, which is crucial for the Senior Account Manager position.
✨Communicate Like a Pro
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex ideas simply, especially when discussing strategies or solutions with stakeholders. This will showcase your relationship-building and presentation skills.
✨Embrace the Fast-Paced Environment
HIVED thrives in a high-growth setting, so be ready to share examples of how you've successfully navigated similar environments. Highlight your proactive attitude and ability to problem-solve under pressure. This will show that you're not just a fit for the role, but also for the company culture.
