Payments Optimisation Manager

The Payments Optimisation Manager is a critical role for HIVED as a key driver of value in our rapidly scaling business: responsible for ensuring the accuracy, timeliness, and integrity of all payments; identifying & fixing systems issues; and proactively monitoring our spend cube. This is not a traditional payments finance role, it is a highly analytical, troubleshooting-led position that sits at the heart of how our business functions.

Responsibilities

• Procurement and Payment Ownership
  • Manage all driver and supplier payments, ensuring accuracy, completeness, and compliance with internal controls.
  • Develop, maintain and review of spend cube for the entire business, driving the achievement of our burn reduction goals.
  • Manage and improve the purchase order process to understand and challenge spend.
  • Review, validate, and upload invoices; challenge discrepancies and identify potential cost-savings approval.
  • Collaborate with the business to support where required during critical purchase decisions.
• Analytical Troubleshooting & Insight Generation
  • Investigate payment issues at their root cause - whether systemic, data-related, or operational.
  • Analyse patterns in payment errors, delays, and invoice disputes to highlight underlying issues.
  • Build dashboards or structured reports that provide visibility into payment health and operational bottlenecks.
  • Recommend and prioritise solutions that improve efficiency, accuracy, or controls.
• Process & System Improvement
  • Map current payment workflows and help redesign them for better accuracy and scalability.
  • Work closely with tech and operations teams to automate manual steps, enhance insights and improve their auditability.
  • See process changes and system enhancements through to rollout.
  • Establish best practices and documentation to standardise payment operations across the business.
• Cross-Functional Collaboration
  • Continually seek context from across the organisation to understand how decisions upstream affect payment accuracy downstream.
  • Partner with operational teams to ensure data capture is correct, assumptions are sound, and documentation is clear.
  • Communicate findings, improvements, and risks to stakeholders in a structured, insight-driven way.

Requirements

• Required:
  • Strong analytical and problem-solving skills; comfortable working with data and investigating root causes.
  • Intellectual curiosity & desire to question unclear inputs or assumptions.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Comfortable juggling multiple tasks in a fast-paced, high-growth environment.
• Preferred:
  • Familiarity with payment systems, invoice workflows, or logistics platforms.
  • Experience improving or building processes in a start-up or scale-up.
  • Experience in operations, finance operations, logistics, or a similar process-heavy environment.

Personal Qualities

• Curiosity: you seek context, ask questions, and want to understand how systems truly work.
• Ownership mindset: you take responsibility for outcomes, not just tasks.
• Systems thinker: you can zoom out to see the broader process while managing detailed execution.
• Collaborative: you enjoy engaging across teams and building strong working relationships.
• Calm under pressure: you can make sound judgments when timelines are tight or information is incomplete.

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Competitive salary + EMI options scheme.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).