At a Glance
- Tasks: Ensure smooth night operations and support our delivery team for daytime success.
- Company: Join HIVED, a fast-growing climate and logistics startup in London.
- Benefits: Enjoy 20 days holiday, weekly team lunches, and a dog-friendly office.
- Other info: Flexible working hours with opportunities for growth in a high-paced environment.
- Why this job: Be part of a sustainable delivery revolution with a dynamic and diverse team.
- Qualifications: Proactive problem solver with great people skills and tech-savvy adaptability.
The predicted salary is between 30000 - 42000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
We are looking for an enthusiastic and detail orientated Night Central Operations Associate, responsible for making sure that all our retailer collections are completed seamlessly, that our nights run smoothly and that the delivery team are setup for success in the daytime. They will need to bring a positive and friendly attitude and have a high propensity to learn and develop. They will also need to be flexible on working hours, comfortable working evenings and weekends as required to ensure there is the necessary contact time with all shift patterns. This role at HIVED is based at our depot in Woolwich and will require some weekend working. This is a shift-based role, currently on a 4 days on / 3 days off pattern, 10 hours/day, and the shift pattern may change over time.
Responsibilities
- Routing: Conduct routing on a daily basis for all of our parcels out for delivery the next day in accordance with the Network plan
- Hit KPI’s and targets for routing whilst balancing route durations in line with legal limits and driver efficiency targets
Capacity and Planning Management
- Serve as the primary point of contact for addressing collections related inquiries, concerns, and support needs from our retailers at night
- Manage and monitor the night time collections network to ensure all time slots are hit and collections are completed; this also involves making sure our multi-site operations run seamlessly from a planning and execution perspective
- Liaise and manage with our third party partners, with accountability for day to day collaboration and pro-active suggestions for improvements to ways of working
- Conduct regular assessments to understand how our drivers are performing, giving feedback and helping our driver team to keep improving
- Review reports and data and identify areas of improvement for the business
- Deal with driver related queries and issues
- Be the daily point of contact with collections drivers to ensure that they are on-time and supported in their work
Qualifications
- Proactive Problem Solver: Identify issues swiftly, suggesting improvements for efficiency
- Detail-Oriented Multi-Tasker: Manage multiple tasks with precision and focus
- Tech-Savvy & Adaptable: Comfortable with various software systems, quick to learn new tools
- Great people skills with ability to build rapport but not afraid to have difficult conversations when needed with courage and compassion
- CPC preferred or past experience in haulage or logistics
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 20 days of holiday allowance plus public holidays
- Weekly team lunch and regular company socials
- MacBook Air or Windows Laptop (depending on your preference)
- Enhanced maternity/paternity/adoption policy
- Cycle to work scheme
- Dog friendly office
Seniority level
- Not Applicable
Employment type
- Other
Job function
- Management and Manufacturing
- Industries: Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at HIVED by 2x
London, England, United Kingdom
Night Central Operations Associate in London employer: HIVED
HIVED is an excellent employer, offering a dynamic work environment at its Hayes depot where you can thrive in your role as a Fleet & Driver Operations Supervisor. With 25 days of holiday, subsidised medical insurance, and ample opportunities for professional development, we prioritise employee growth and well-being, making it a rewarding place to build your career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Night Central Operations Associate in London
✨Tip Number 1
Network like a pro! Reach out to current employees at HIVED on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Night Central Operations Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding HIVED's mission and values. Show us that you’re not just looking for any job, but that you’re genuinely excited about being part of a sustainable delivery network. We love candidates who align with our vision!
✨Tip Number 3
Practice your problem-solving skills! Since the role requires quick thinking and adaptability, consider some common logistics scenarios and how you would handle them. We want to see your proactive approach in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at HIVED!
We think you need these skills to ace Night Central Operations Associate in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission at HIVED.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Night Central Operations Associate role. We want to see how your skills can help us improve our operations and customer experience.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand how you can fit into our dynamic team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HIVED
✨Know the Company Inside Out
Before your interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they aim to disrupt the parcel delivery industry. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Problem-Solving Skills
As a Night Central Operations Associate, you'll need to think on your feet. Prepare examples from your past experiences where you've identified issues and implemented solutions. Highlight your proactive approach and how it led to improved efficiency or customer satisfaction.
✨Demonstrate Your Tech Savviness
Familiarise yourself with the software systems commonly used in logistics and operations. Be ready to discuss any relevant tools you've used in previous roles. Showing that you're tech-savvy and adaptable will give you an edge, especially in a fast-paced environment like HIVED.
✨Emphasise Your People Skills
This role requires great communication and rapport-building abilities. Think of instances where you've successfully managed relationships or navigated difficult conversations. Being able to demonstrate your people skills will show that you're not just a problem solver, but also a team player.
