At a Glance
- Tasks: Lead and motivate teams in middle-mile parcel transportation, optimising routes and resolving issues.
- Company: Join HIVED, a fast-growing climate and logistics startup revolutionising parcel delivery.
- Benefits: Enjoy 25 days holiday, private medical insurance, and team socials.
- Other info: This is a preemptive posting; apply now to be ready for future openings!
- Why this job: Be part of a sustainable future while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in logistics and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Our Values
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we’re always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.
Role Overview
As a Network Ops Shift Manager, you will lead on-shift teams through the complexities of middle-mile parcel transportation, acting as the operational Subject Matter Expert.
You will motivate and coach Associates to meet daily volume, service, and cost targets, making real-time decisions to resolve issues, optimise routes, and drive continuous improvement. You are a confident communicator who balances firm accountability with supportive leadership in a high-pressure setting.
This is a key frontline leadership role responsible for shift performance, team development, compliance, and bridging tactical execution with broader operational goals.
Heads up: this is a preemptive posting. We're not hiring for this role right now, but expect to open it soon as we keep growing. We're collecting applications early so we can move fast when it does.
What you’ll be doing
- Act as the on-shift Subject Matter Expert for all middle-mile operational processes and systems
- Lead the shift team (Associates) to deliver daily volume on time and within cost targets
- Monitor real-time performance, proactively resolve exceptions, and re-plan routes/carriers as needed
- Conduct shift handovers, briefings, and de-briefs with clear actions and accountability
- Coach and develop Associates through real-time feedback and structured performance conversations
- Own shift-level reporting and elevate critical issues with recommended solutions to the Manager
- Drive continuous improvement on shift – identify recurring issues and implement immediate fixes
- Ensure full compliance with safety, carrier contracts, and audit requirements
- Ensure on-time set off for all drivers from Redditch
- On the ground management
What we’re looking for
- Proven operational expertise in middle-mile or line-haul transportation
- Strong leadership presence - able to motivate a team under pressure and hold people accountable
- Excellent communication skills; able to give clear instructions and challenge constructively
- Highly adaptable - comfortable making quick decisions in a dynamic environment without much oversight at night
- Strong problem-solving mindset with the ability to analyse root causes and implement fixes
- Proficient in operational systems, Excel/Google Sheets for reporting and basic analysis
- Minimum 2–4 years experience in supply chain/logistics, with at least 1 year in a supervisory/team lead role
Nice to Have
- Experience using advanced reporting tools (Power BI, Looker, SQL)
- Knowledge of carrier rate cards and cost-to-serve drivers
- Formal training in Lean, Six Sigma, or continuous improvement
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays
- if you're on a 4 days on-4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays
- similarly on 4 days on-3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
- 1 Birthday Day Off + 2 Tenure-Base Additional Days Off
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Bi-annual performance reviews and tailored development plans
- Annual compensation review
- Team lunch provided once a week
- Quarterly team socials and annual sports day (HIVED Olympics)
- Enhanced maternity/paternity/adoption policy as day 1 right
- Community volunteer days
- Cycle to work scheme
- Dog friendly office and depots
- MacBook Air or Windows Laptop (depending on your preference)
Network Ops Shift Manager employer: HIVED
HIVED is an excellent employer, offering a dynamic work environment at its Hayes depot where you can thrive in your role as a Fleet & Driver Operations Supervisor. With 25 days of holiday, subsidised medical insurance, and ample opportunities for professional development, we prioritise employee growth and well-being, making it a rewarding place to build your career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Network Ops Shift Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like HIVED.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by HIVED. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Network Ops Shift Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at HIVED, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at HIVED and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into HIVED. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at HIVED
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at HIVED.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to HIVED.
