Network Ops Coordinator

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Our Values

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
• We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.

Role Overview

As a Network Operations Coordinator, you will be at the heart of our middle-mile transportation operations, executing the day-to-day movement of parcels with precision and efficiency. You will handle routing, tracking, carrier coordination, and exception management in a dynamic, fast-paced environment, ensuring seamless parcel flow across the network. You thrive on accuracy and adaptability, maintaining high standards of data integrity and compliance while contributing positively to team performance.

This is a foundational operational role focused on reliable execution, building essential skills in logistics, and supporting the team's delivery of on-time, cost-effective service. Heads up: this is a preemptive posting. We're not hiring for this role right now, but expect to open it soon as we keep growing. We're collecting applications early so we can move fast when it does.

What you’ll be doing

• Execute daily middle-mile transportation tasks (routing, tracking, carrier coordination, exception handling) accurately and on time.
• Ensure all parcels are collected, documented, and handed over correctly at each stage of the middle-mile journey.
• Escalate operational issues promptly and provide clear, factual updates to Supervisors.
• Be first point of call for on the road issues for our collection drivers, and proactively work with them to resolve issues.
• Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows.
• Maintain accurate system updates and ensure data integrity for every movement.
• Support peak periods by flexibly working extended hours or different shifts when required.
• Adhere strictly to safety, compliance, and carrier performance standards.

What we’re looking for

• Strong willingness to learn and a proactive attitude toward personal development.
• Ability to thrive in a fast-paced, constantly changing environment.
• Excellent written and spoken English for clear communication with carriers, sites, and internal teams.
• Good attention to detail and a disciplined approach to following processes, ability to identify risks and escalate as needed.
• Reliable team player who contributes positively to shift morale.
• Basic proficiency in Google Sheets/Excel and operational systems.
• Minimum 1 year experience in logistics, transport, or warehousing (preferred but not essential).

How we reward our team

• Dynamic working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Community volunteer days.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).