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- Tasks: Coordinate middle-mile transportation, ensuring smooth parcel flow and resolving on-the-road issues.
- Company: Join HIVED, a fast-growing startup revolutionising sustainable delivery with a 100% electric fleet.
- Benefits: Enjoy flexible shifts, 20 days holiday, private medical insurance, and team socials.
- Why this job: Be part of a dynamic team making a real impact in climate-friendly logistics.
- Qualifications: Proactive attitude, attention to detail, and basic proficiency in Google Sheets/Excel.
- Other info: Great learning opportunities and career progression in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London - North Woolwich
Overview
About HIVED 📦 At HIVED, we’re one of Europe’s fastest growing startups, building the first sustainable parcel delivery network at scale with a 100% electric fleet. We are a climate and logistics start-up focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners.
Our tight-knit team includes former employees of Revolut, Bain, HelloFresh, ASOS, Apple and Google, backed by leading investors in climate-tech, logistics and mobility. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
As a Network Operations Associate, you will be at the heart of our middle-mile transportation operations, executing the day-to-day movement of parcels with precision and efficiency. You will handle routing, tracking, carrier coordination, and exception management in a dynamic, fast-paced environment, ensuring seamless parcel flow across the network. You will maintain high standards of data integrity and compliance while contributing positively to team performance. This is a foundational operational role focused on reliable execution and building essential skills in logistics.
Responsibilities
- Execute daily middle-mile transportation tasks (routing, tracking, carrier coordination, exception handling) accurately and on time.
- Ensure all parcels are collected, documented, and handed over correctly at each stage of the middle-mile journey.
- Escalate operational issues promptly and provide clear, factual updates to Supervisors.
- Be first point of call for on the road issues for our collection drivers, and proactively work with them to resolve issues.
- Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows.
- Maintain accurate system updates and ensure data integrity for every movement.
- Support peak periods by flexibly working extended hours or different shifts when required.
- Adhere strictly to safety, compliance, and carrier performance standards.
Requirements
- Strong willingness to learn and a proactive attitude toward personal development.
- Ability to thrive in a fast-paced, constantly changing environment.
- Excellent written and spoken English for clear communication with carriers, sites, and internal teams.
- Good attention to detail and a disciplined approach to following processes, ability to identify risks and escalate as needed.
- Reliable team player who contributes positively to shift morale.
- Basic proficiency in Google Sheets/Excel and operational systems.
- Minimum 1 year experience in logistics, transport, or warehousing (preferred but not essential).
Benefits
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- On 4-on 3-off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED.
HIVED is B Corporation certified and has raised $42M to transform parcel delivery with AI and an all-electric logistics network.
Network Coordinator employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Coordinator
✨Tip Number 1
Get to know the company! Research HIVED and its mission. When you understand their values and goals, you can tailor your conversations to show how you fit into their vision. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and operations. Think about scenarios where you've demonstrated problem-solving skills or teamwork. The more you prepare, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the HIVED team. Let's get you on board!
We think you need these skills to ace Network Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Coordinator role. Highlight your relevant experience in logistics and any skills that match the job description. We want to see how you can fit into our dynamic team!
Show Off Your Communication Skills: Since you'll be coordinating with carriers and internal teams, it's crucial to demonstrate your excellent written and spoken English. Use clear and concise language in your application to showcase your communication prowess.
Highlight Your Attention to Detail: In logistics, every detail counts! Make sure to mention any experiences where your attention to detail made a difference. This will show us that you can maintain high standards of data integrity and compliance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at HIVED
✨Know Your Logistics Basics
Before the interview, brush up on your logistics knowledge. Understand the key concepts of middle-mile transportation, routing, and carrier coordination. This will show that you're not just interested in the role but also have a foundational understanding of what it entails.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully handled operational issues or exceptions. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your proactive attitude and ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex ideas or processes, so being concise and confident will help you stand out. Consider doing mock interviews with friends to refine your delivery.
✨Emphasise Your Team Spirit
HIVED values a positive team dynamic, so be prepared to discuss how you've contributed to team morale in previous roles. Share specific instances where you supported your colleagues or helped resolve conflicts. This will highlight your reliability as a team player.
