At a Glance
- Tasks: Oversee delivery quality, manage claims, and ensure operational excellence.
- Company: Join HIVED, a fast-growing climate and logistics startup in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and team socials.
- Other info: Dynamic team with opportunities for learning and progression.
- Why this job: Make a real impact in sustainable delivery while growing your career.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 40000 - 50000 £ per year.
About HIVED: At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. Our tight-knit team is made up of ex-Revolut, DeepMind, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility.
Our Values:
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.
Role Overview: We are looking for a Senior Central Operations Coordinator to own the day-to-day execution of delivery quality and integrity reviews across the business. This role sits within the Delivery Quality & Integrity team in Central Operations and is responsible for reviewing delivery failures, managing shipper claims, handling disputes, and ensuring decisions are properly recorded and defensible.
Key Responsibilities:
- Delivery Quality & Integrity: Review delivery failures and operational exceptions across the network, investigating delivery disputes and assessing fault ownership.
- Claims & Financial Outcomes: Process shipper claims and determine appropriate financial outcomes.
- Workflow & SLA Management: Ensure claims are progressed from Pending to Solved within SLA expectations.
- Shipper Communication & Dispute Resolution: Respond to shipper emails and manage claim-related communication promptly and professionally.
- Documentation & Process Integrity: Ensure every decision is fully documented with the correct context and evidence.
- Continuous Improvement: Identify recurring issues and flag operational risks where improvements are needed.
Required Skills:
- Strong written communication and professional email handling combined with high attention to detail.
- Logical decision-making and evidence-based judgement.
- Ability to prioritise workload independently and adapt quickly when priorities change.
- Strong personal accountability and ownership.
Preferred Experience:
- Previous experience in logistics or parcel operations, specifically in claims handling, dispute resolution, or investigations.
- Familiarity with operational systems such as Airtable or Zendesk.
- A proactive interest in process improvement and operational design.
How we reward our team:
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment.
- 25 days of holiday allowance plus public holidays.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day.
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Senior Central Operations Coordinator in London employer: HIVED
HIVED is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London, where innovation meets sustainability. With a strong focus on employee growth, we provide tailored development plans, bi-annual performance reviews, and ample opportunities for progression within our rapidly expanding team. Our commitment to a healthy work-life balance is reflected in our generous holiday allowance, community volunteer days, and a dog-friendly office, making HIVED not just a workplace, but a community dedicated to redefining the future of delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Central Operations Coordinator in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like HIVED and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at HIVED!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like HIVED keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Central Operations Coordinator in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to HIVED:This is your chance to really connect with the team at HIVED. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at HIVED
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with HIVED.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show HIVED that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at HIVED. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
