Operations Manager (Night) in London

HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers. HIVED has already delivered millions of parcels for brands such as Nespresso, H&M, Zara and John Lewis and is a B Corp certified business. Backed by leading investors such as Maersk Growth, NordicNinja, and Planet A Ventures, HIVED is leading the industry by making great service and green delivery the standard.

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners.

Role Overview

The Night Ops Manager oversees all UTR activity during the night, with full accountability for inbound processing, scanning, sorting accuracy, and pre set-off readiness. While there are no on-the-road drivers during this shift, the role is critical in ensuring a smooth AM set-off by delivering accurate bags, cages, manifests, and a clean, well-prepared depot. The Nights Ops Manager owns the quality of the operational handover to the AM team and ensures no backlog or operational debt is passed forward. They lead supervisors and handlers teams during Night hours, maintain safety and standards, manage real-time escalations, and ensure the depot runs smoothly from first inbound activity through to start of set-off.

Accountabilities

• Accountable for all in-depot night activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).

Responsibilities

• Lead shift during rotation - managing Shift Managers, Coordinators - to deliver exceptional OTR & UTR day-time performance.
• Receive handover from Day team, deliver strong handover to Day Manager & GM - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost).
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.
• UTR: Labour planning for week-ahead & night.
• Run inbound, scanning, sorting, and routing-prep activities with speed and accuracy.
• Monitor and improve TPH (direct + indirect).
• Hourly flow meetings & proactive improvement actions.
• Handler in-shift management.
• Handler performance management.
• Enforce scanning accuracy, correct bagging, cage flow, and exception handling.
• Identify, contain, and resolve mis-sorts, reworks, and problem parcels.
• Coordination & proactive escalation with Network teams on Night plan, & tech teams for support.
• Support morning set-off - Ensure all dispatch assets (bags, cages, manifests) are complete, accurate, and AM-ready; Prepare lanes, equipment, and floor layout for morning dispatch; Close all known exceptions and clearly document unresolved issues.
• Own night-shift headcount plan in alignment with Day shift.
• Drives continuous improvement initiatives & Develop standards and operating procedures.
• Maintain safety, standards, and productivity discipline.
• Ensure smooth transition from Day to Night Shift - Deliver a structured, high-quality handover to the AM Ops Manager.

Requirements

• 4-6 years’ experience leading fast-paced Nightshifts / last-mile operations.
• Strong understanding of processing SLAs, routing cut-offs.
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors.
• Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Able to work constructively cross-functionally.

How we reward our team

• Dynamic working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays if you’re on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays; similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Community volunteer days.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).