Operations Coordinator in London

About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Our Values 😊

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
• We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.

Role Overview 📝 At HIVED, the (Driver) Operations Coordinator is the unique point of contact with drivers. This role is integral to ensuring HIVED maintains drivers at the centre of our operation whilst maintaining high delivery performance & quality. This is an on-site role embedded in the day-to-day operations; the shifts for this role are a 4 days on- 3 days off shift pattern.

What you’ll be doing 🚀

• Manage the day-to-day operations of an assigned driver team.
• Champion initiatives that foster a positive driver experience and promote retention.
• Overseeing all aspects of the assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.
• Ensure driver compliance with HIVED's requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.

What you’ll be accountable for 🤝

• Achieving daily business Key Performance Indicators (KPIs).
• Comprehensive driver support, including scheduling, process implementation, and addressing on-the-road queries.

What we’re looking for 🔎

• 1-3 years of related working experience with logistics/last-mile preference.
• Possesses a hands-on approach to managing and developing team members.
• Proven ability to thrive in a fast-paced, high-pressure environment.
• Capable of rapid decision-making and efficient problem resolution.
• Ability to leverage available resources effectively and efficiently.
• Experience leveraging data for effective decision-making.
• Demonstrates exceptional resilience and professionalism when confronted with difficult situations.
• Valid UK driving license required.

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Community volunteer days.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).