At a Glance
- Tasks: Coordinate daily parcel movements and ensure smooth operations in a fast-paced environment.
- Company: Join HIVED, a rapidly growing climate and logistics startup in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and team socials.
- Other info: Dynamic team culture with excellent growth opportunities and a dog-friendly office.
- Why this job: Be part of a sustainable delivery revolution and make a real impact.
- Qualifications: A proactive attitude and willingness to learn; logistics experience preferred but not essential.
The predicted salary is between 60000 - 75000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our Values
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.
Role Overview
As a Network Operations Coordinator, you will be at the heart of our middle-mile transportation operations, executing the day-to-day movement of parcels with precision and efficiency. You will handle routing, tracking, carrier coordination, and exception management in a dynamic, fast-paced environment, ensuring seamless parcel flow across the network. You thrive on accuracy and adaptability, maintaining high standards of data integrity and compliance while contributing positively to team performance. This is a foundational operational role focused on reliable execution, building essential skills in logistics, and supporting the team's delivery of on-time, cost-effective service.
Heads up: this is a preemptive posting. We're not hiring for this role right now, but expect to open it soon as we keep growing. We're collecting applications early so we can move fast when it does.
What you’ll be doing
- Execute daily middle-mile transportation tasks (routing, tracking, carrier coordination, exception handling) accurately and on time.
- Ensure all parcels are collected, documented, and handed over correctly at each stage of the middle-mile journey.
- Escalate operational issues promptly and provide clear, factual updates to Supervisors.
- Be first point of call for on the road issues for our collection drivers, and proactively work with them to resolve issues.
- Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows.
- Maintain accurate system updates and ensure data integrity for every movement.
- Support peak periods by flexibly working extended hours or different shifts when required.
- Adhere strictly to safety, compliance, and carrier performance standards.
What we’re looking for
- Strong willingness to learn and a proactive attitude toward personal development.
- Ability to thrive in a fast-paced, constantly changing environment.
- Excellent written and spoken English for clear communication with carriers, sites, and internal teams.
- Good attention to detail and a disciplined approach to following processes, ability to identify risks and escalate as needed.
- Reliable team player who contributes positively to shift morale.
- Basic proficiency in Google Sheets/Excel and operational systems.
- Minimum 1 year experience in logistics, transport, or warehousing (preferred but not essential).
How we reward our team
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Want to learn more?
Meet the team in 60 seconds: Behind the scenes with HIVED. HIVED is B Corporation certified. HIVED is #7 on The Sunday Times Tech 100. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network. Check the Impact Reports for 2024 and 2025. Keep up with HIVED here.
Network Ops Coordinator in London employer: HIVED
HIVED is an excellent employer, offering a dynamic work environment at its Hayes depot where you can thrive in your role as a Fleet & Driver Operations Supervisor. With 25 days of holiday, subsidised medical insurance, and ample opportunities for professional development, we prioritise employee growth and well-being, making it a rewarding place to build your career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Network Ops Coordinator in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like HIVED.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by HIVED. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Network Ops Coordinator in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at HIVED, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at HIVED and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into HIVED. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at HIVED
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at HIVED.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to HIVED.
