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- Tasks: Lead and optimise depot operations for a sustainable parcel delivery network.
- Company: Join HIVED, a fast-growing climate and logistics startup in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working.
- Why this job: Make a real impact in the future of delivery with a passionate team.
- Qualifications: 6+ years in logistics management and strong people leadership skills.
- Other info: Dynamic environment with huge learning opportunities and career progression.
The predicted salary is between 36000 - 60000 £ per year.
About HIVED
At HIVED, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. Our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Role Overview
The General Manager is fully responsible for end-to-end site performance, from parcels arriving to being received by the customer. The General Manager (GM) owns day-to-day performance of a HIVED depot, covering Under the Roof operations (inbound, processing, sortation, dispatch) and On the Road execution for routes launched from that site. The GM is accountable for service, cost, safety, and people performance at site level, ensuring the depot runs reliably today while continuously improving productivity, quality, and scalability in line with the network operating model.
Accountabilities
- Accountable for end-to-end and day-to-day site performance, including:
- All on-road activities & KPIs, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
- All in-depot day and night activities & KPIs, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH)
Responsibilities
- Lead and oversee all site operations, directly managing Operations Managers (4x) to deliver exceptional OTR & UTR performance
- Hours must be flexible to manage Day and Night teams
- Be present - receive morning handover from Night team, with Day Manager
- Fully understand site performance and its drivers; contribute to central reporting as required
- Drive continuous site improvement by proactively understanding levers, prioritising and embedding on an ongoing basis
- Support Finance with costing models, scenario planning, and operational impact analysis
- Embed standardised company processes across site, in collaboration with Central Ops
- Responsible for Health and Safety on site; work with H&S Manager to drive continuous improvement company-wide
- Build a high-performing Depot team - Lead & inspire, & develop and performance manage, team
- Responsible for site staffing (hiring) and ensuring absence cover arrangements are in place
Requirements
- 6 years'+ experience leading depot, warehouse, or logistics operations.
- Proven ability to manage large frontline teams via managers.
- Hands-on operator with a strong understanding of unit economics and cost drivers.
- Track record of high impact - able to ideate and implement new initiatives to drive impactful change.
- Comfortable working in fast-changing, high-growth environments.
- Strong people leader: clear, fair, and direct.
- Data-driven and disciplined in execution.
- Excellent cross-functional stakeholder management skills.
Nice to have
- Experience in parcel, last-mile, or high-volume fulfilment.
- Exposure to EV fleets or driver-based operations.
- Scale-up or multi-site growth experience.
- Strong knowledge of UK H&S and employment standards.
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Bi-annual performance reviews and tailored development plans
- Annual compensation review
- Team lunch provided once a week
- Quarterly team socials and annual sports day (HIVED Olympics)
- Enhanced maternity/paternity/adoption policy as day 1 right
- Community volunteer days
- Cycle to work scheme
- Dog friendly office and depots
- MacBook Air or Windows Laptop (depending on your preference)
General Manager in London employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your past achievements and how they relate to the General Manager role. Use specific examples that highlight your leadership and operational expertise.
✨Tip Number 3
Research, research, research! Before any interview, dive deep into HIVED’s mission, values, and recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the HIVED family. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the General Manager role. Highlight your relevant experience in logistics and operations, and show us how your skills align with our mission at HIVED.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your accomplishments! Use specific examples to demonstrate how you've driven improvements or led teams in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at HIVED!
How to prepare for a job interview at HIVED
✨Know Your Numbers
As a General Manager, you'll need to be data-driven. Brush up on key performance indicators (KPIs) related to logistics and operations. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've led teams effectively, especially in high-pressure environments. Highlight your approach to coaching and developing talent within your team.
✨Understand the Business Model
Familiarise yourself with HIVED's unique business model and their commitment to sustainability. Be prepared to discuss how you can contribute to their mission of redefining parcel delivery while ensuring operational excellence.
✨Prepare for Scenario Questions
Expect situational questions that assess your problem-solving abilities. Think about challenges you've faced in logistics operations and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
