Future Opportunities - Operations in London

HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers. HIVED has already delivered millions of parcels for brands such as Nespresso, H&M, Zara and John Lewis and is a B Corp certified business. Backed by leading investors such as Maersk Growth, NordicNinja, and Planet A Ventures, HIVED is leading the industry by making great service and green delivery the standard, building out a delivery network that’s fit for the future.

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

This is a speculative / future opportunities application for individuals who are excited about joining HIVED as we continue to scale across the UK. We regularly hire across our Customer Support, Operations, Depot, Transport and Coordination teams, and while we may not have the exact role open right now, we’re always keen to connect with people who align with our mission, values, and pace of growth. By applying here, you’ll be considered for upcoming roles as they open and contacted when there’s a strong match.

Our Operations and Customer Experience teams are the backbone of HIVED’s delivery network. Depending on the role and location, opportunities may sit within the following teams:

• Customer Support
• Operations
• Network
• Depot
• Transport & Fleet

These roles play a critical part in ensuring exceptional service, operational excellence, and a smooth end-to-end delivery experience for both customers and retail partners.

Depending on the role, responsibilities may include:

• Supporting customers and partners with a high standard of service and problem-solving
• Coordinating daily operations, routes, or depot activity
• Working closely with drivers, transport, and operations teams
• Monitoring deliveries, resolving issues, and escalating where needed
• Ensuring safety, quality, and compliance standards are met
• Contributing to continuous improvement in a fast-moving environment

We value attitude, reliability, and ownership just as much as experience. You might be a great fit if you:

• Are customer-focused and solutions-driven
• Communicate clearly and work well in a team
• Thrive in a dynamic, operational environment
• Are organised, dependable, and proactive
• Are open to shift work (for some roles) and operational schedules
• Share our commitment to sustainability and doing things the right way

Previous experience in logistics, operations, customer support, retail, transport, or coordination is beneficial but not always required.

How we reward our team:

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays if you’re on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays; similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more? Meet the team in 60 seconds: Behind the scenes with HIVED. HIVED is B Corporation certified. We are named as UK StartUp of the Year 2024. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network. Check the Impact Report 2024.