At a Glance
- Tasks: Join our operations team to ensure smooth delivery experiences and exceptional customer service.
- Company: HIVED, a fast-growing climate and logistics startup in London.
- Benefits: Dynamic work environment, 25 days holiday, private medical insurance, and team socials.
- Other info: Opportunities for growth and learning in a high-paced environment.
- Why this job: Be part of a sustainable future and make a real impact in logistics.
- Qualifications: Customer-focused, reliable, and proactive; experience in logistics is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
This is a speculative / future opportunities application for individuals who are excited about joining HIVED as we continue to scale across the UK. We regularly hire across our Customer Support, Operations, Depot, Transport and Coordination teams, and while we may not have the exact role open right now, we’re always keen to connect with people who align with our mission, values, and pace of growth. By applying here, you’ll be considered for upcoming roles as they open and contacted when there’s a strong match.
Role overview
Our Operations and Customer Experience teams are the backbone of HIVED’s delivery network. Depending on the role and location, opportunities may sit within the following teams:
- Customer Support
- Operations
- Network
- Depot
- Transport & Fleet
These roles play a critical part in ensuring exceptional service, operational excellence, and a smooth end-to-end delivery experience for both customers and retail partners.
What you might be involved in
Depending on the role, responsibilities may include:
- Supporting customers and partners with a high standard of service and problem-solving
- Coordinating daily operations, routes, or depot activity
- Working closely with drivers, transport, and operations teams
- Monitoring deliveries, resolving issues, and escalating where needed
- Ensuring safety, quality, and compliance standards are met
- Contributing to continuous improvement in a fast-moving environment
What we’re generally looking for:
We value attitude, reliability, and ownership just as much as experience. You might be a great fit if you:
- Are customer-focused and solutions-driven
- Communicate clearly and work well in a team
- Thrive in a dynamic, operational environment
- Are organised, dependable, and proactive
- Are open to shift work (for some roles) and operational schedules
- Share our commitment to sustainability and doing things the right way
Previous experience in logistics, operations, customer support, retail, transport, or coordination is beneficial but not always required.
Our Values
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Bi-annual performance reviews and tailored development plans
- Annual compensation review
- Team lunch provided once a week
- Quarterly team socials and annual sports day (HIVED Olympics)
- Enhanced maternity/paternity/adoption policy as day 1 right
- Community volunteer days
- Cycle to work scheme
- Dog friendly office and depots
- MacBook Air or Windows Laptop (depending on your preference)
Want to learn more?
🌱 Future Opportunities - Operations in London employer: HIVED
HIVED is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and sustainability are at the forefront of our mission. With ample opportunities for personal and professional growth, employees benefit from a supportive environment that values kindness, tenacity, and curiosity. Located in London, our team enjoys competitive perks such as generous holiday allowances, tailored development plans, and a vibrant community spirit, making HIVED a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land 🌱 Future Opportunities - Operations in London
✨Tip Number 1
Network like a pro! Reach out to current employees at HIVED on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make a huge difference!
✨Tip Number 2
Show your passion for sustainability and innovation in your conversations. HIVED is all about making a positive impact, so let your enthusiasm shine through when discussing your interest in the company and its mission.
✨Tip Number 3
Prepare for interviews by brushing up on your problem-solving skills. Think of examples from your past experiences where you’ve tackled challenges head-on. This will show that you’re tenacious and ready to contribute to the team!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if there’s no specific role open right now, getting your name in the mix means you’ll be considered for future opportunities as they arise. It’s a win-win!
We think you need these skills to ace 🌱 Future Opportunities - Operations in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for sustainability and logistics.
Tailor Your Application:Make sure to customise your application for HIVED. Highlight how your skills and experiences align with our mission and values. This shows us that you’re genuinely interested in being part of our team!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if needed, and ensure your key achievements stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! This way, we can easily keep track of your application and connect with you when the right opportunity comes up.
How to prepare for a job interview at HIVED
✨Know the Company Inside Out
Before your interview, take some time to research HIVED thoroughly. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their innovative team.
✨Showcase Your Problem-Solving Skills
Given that roles at HIVED often involve customer support and operational challenges, be prepared to discuss specific examples where you've successfully resolved issues. Highlight your solutions-driven mindset and how you can contribute to improving the delivery experience.
✨Emphasise Your Teamwork Abilities
HIVED values collaboration, so be ready to share experiences where you've worked well in a team. Discuss how you communicate clearly and support your colleagues, as this aligns with their commitment to kindness and operational excellence.
✨Demonstrate Your Passion for Sustainability
Since HIVED is focused on building a sustainable delivery network, express your enthusiasm for environmental issues. Share any relevant experiences or initiatives you've been involved in that reflect your commitment to sustainability and resourcefulness.
