Operations Shift Manager (Day) in Hayes

About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology are laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, DeepMind, Amazon, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝 The Day Shift Manager – Depot owns morning depot execution, ensuring the site is fully ready for dispatch, processes run to SLA, and no operational debt is passed forward. The role is accountable for Day Under-the-Roof performance, including handover from Night Shift, staging, dispatch readiness, exception handling, and early stability, while supporting driver launch where required. Accountable for service, cost, safety, and people performance at shift + DSP level. This is a hands-on, floor-led role with real-time decision-making responsibility, focused on safety, flow, quality, and execution discipline.

Responsibilities

• Lead morning depot execution, ensuring the site is fully ready for dispatch, processes run to SLA, and no operational debt is passed forward.
• Validate Night Shift handover and close gaps immediately.
• Coordinate handlers in the right activities, monitoring productivity and coaching quality.
• Train new handlers in the required tasks and ensure they have the right working equipment.
• Manage process exceptions: damages, perishables, missorts, left-behinds.
• Handle late returns and required scans into the correct locations.
• Lead daytime arrivals management & sortation activities.
• Support night sortation activities.
• Ensure area readiness: yard, staging, belts, locations, devices.
• Maintain asset and equipment readiness.
• Operate in line with depot safety standards. Report unsafe conditions, defects, or near misses immediately.
• Support continuous improvement initiatives & highlight potential process improvements.
• Maintain safety, standards, and productivity discipline.

Requirements

• 2-4 years’ experience operating in fast-paced depot, warehouse, or other operational roles.
• Strong attention to detail and execution discipline.
• Some shift leadership & people management experience.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Able to communicate effectively, build relationships & work cross-functionally.
• Safety-first mindset.

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• If you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
• Similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• Community volunteer days.
• Cycle to work scheme.
• Dog friendly office and depots.
• MacBook Air or Windows Laptop (depending on your preference).

🔍 Want to learn more? 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED. HIVED is B Corporation certified. We are named as UK StartUp of the Year 2024. Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network. Check the Impact Report 2024. Keep up with HIVED ✨ here ✨