At a Glance
- Tasks: Coordinate driver operations and ensure top-notch delivery performance.
- Company: Join HIVED, a fast-growing climate and logistics startup in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and team socials.
- Other info: Opportunity for growth in a supportive, innovative environment.
- Why this job: Be part of a sustainable delivery revolution with a dynamic team.
- Qualifications: 1-3 years in logistics, strong communication, and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Driver Operations Coordinator role at HIVED. At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start‑up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet.
The Driver Operations Coordinator is the unique point of contact with drivers. This role is integral to ensuring HIVED maintains drivers at the centre of our operation whilst maintaining high delivery performance & quality. This is an on‑site role embedded in the day‑to‑day operations with a 4 days on – 3 days off shift pattern.
Responsibilities:
- Accountable for achieving daily business Key Performance Indicators (KPIs).
- Manage the day‑to‑day operations of an assigned driver team.
- Accountable for comprehensive driver support, including scheduling, process implementation, and addressing on‑the‑road queries.
- Champion initiatives that foster a positive driver experience and promote retention.
- Oversight of all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.
- Ensure driver compliance with HIVED’s requirements and expectations.
- Partner with stakeholders to ensure driver excellence via check‑ins and ride‑alongs.
Requirements:
- 1–3 years of related working experience with logistics/last‑mile preference.
- Possesses a hands‑on approach to managing and developing team members.
- Proven ability to thrive in a fast‑paced, high‑pressure environment.
- Capable of rapid decision‑making and efficient problem resolution.
- Ability to leverage available resources effectively and efficiently.
- Experience leveraging data for effective decision‑making.
- Demonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude.
- Valid UK driving licence required.
How we reward our team:
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high‑growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays or if you’re on a 4 days on – 3 days off shift pattern you are entitled to the equivalent of 20 days paid holiday plus public holidays.
- 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi‑annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Driver Operations Coordinator employer: HIVED
HIVED is an excellent employer, offering a dynamic work environment at its Hayes depot where you can thrive in your role as a Fleet & Driver Operations Supervisor. With 25 days of holiday, subsidised medical insurance, and ample opportunities for professional development, we prioritise employee growth and well-being, making it a rewarding place to build your career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research HIVED's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and driver operations. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HIVED team and contributing to their mission.
We think you need these skills to ace Driver Operations Coordinator
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why you're excited about working in a climate and logistics start-up like HIVED. Share your thoughts on sustainable delivery and how you can contribute to our mission of building a 100% electric fleet.
Highlight Relevant Experience:Make sure to showcase any experience you have in logistics or operations. We want to see how your background aligns with the role of Driver Operations Coordinator and how you can help us maintain high delivery performance.
Be Personable and Engaging:Since this role is all about building relationships with drivers, use your application to demonstrate your communication skills. Write in a friendly tone and show us that you’re approachable and ready to support our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HIVED
✨Know Your Stuff
Before the interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they operate with a 100% electric fleet. This knowledge will show your genuine interest in the company and its goals.
✨Showcase Your People Skills
As a Driver Operations Coordinator, you'll be the go-to person for drivers. Prepare examples of how you've built positive relationships in previous roles. Highlight your communication skills and any experience you have in managing teams or resolving conflicts.
✨Be Ready for Real Scenarios
Expect situational questions that test your problem-solving abilities. Think of times when you had to make quick decisions under pressure, especially in logistics or operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Data-Driven Decisions
HIVED values data in decision-making. Be prepared to discuss how you've used data to improve processes or performance in past roles. Bring examples of KPIs you've worked with and how you achieved them, as this aligns perfectly with the role's responsibilities.
