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For Companies At a Glance
- Tasks: Support customers by providing information and resolving queries for a smooth delivery experience.
- Company: Join HIVED, a company dedicated to outstanding delivery experiences through exceptional customer support.
- Benefits: Enjoy 25 days of holiday, wellbeing initiatives, and a hybrid work setup with team lunches.
- Why this job: Be part of a dynamic team where your contributions directly enhance customer satisfaction and brand reputation.
- Qualifications: 1-2 years in customer service, strong communication skills, and the ability to multitask effectively.
- Other info: This is a shift-based role with a 4-on-4-off schedule, requiring travel to our North Woolwich depot.
The predicted salary is between 24000 - 36000 £ per year.
About HIVED
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery and provide an outstanding customer experience.
Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
Building out an outstanding delivery experience is all about support and trust for every delivery. Our customer support team is a crucial part of this delivery journey, providing end recipients with the visibility and information they need to have a smooth experience.
As Customer Support Associate, you will have the opportunity to shape the HIVED brand experience for end-recipients, ensuring every touchpoint reflects our commitment to excellent service. In this role, maintaining industry-leading response and resolution times is key, with a goal of responding to customers quickly and solving their core operational queries. Success in this role will depend not only on helping to solve, but also on thinking critically about how customer issues are handled and whether we can do better to improve their experience.
Please note that this is a shift-based role. You will work a 4-on-4-off pattern (4 days of work, followed by 4 days off to rest and restore). Shifts are day time 12 hours in length. The right candidate is comfortable with this kind of schedule and the necessary travel to and from our North Woolwich depot (London E16).
Requirements
- Demonstrate exceptional customer handling, interpersonal and written communication skills
- Strong multitasking and problem-solving skills, with the ability to move quickly between customer queries and operational issues
- Capability to thrive in a fast-paced, high-volume workplace and contribute to a positive, kind and respectful workplace culture
- 1-2 years experience in a similar client-facing, customer service roles
- Driven to deliver first-class service and exceed customer expectations, with an exceptional attention to detail
Benefits
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 18 days of holiday allowance plus public holidays
- Wellbeing initiatives, including three wellbeing days in addition to holiday allowance
- Weekly team lunch and regular company socials
- MacBook Air or Windows Laptop (depending on your preference)
- Enhanced maternity/paternity/adoption policy
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Customer Support Associate employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Familiarize yourself with the HIVED brand and its delivery process. Understanding the company's values and how they prioritize customer experience will help you align your responses during the interview.
✨Tip Number 2
Prepare to discuss specific examples from your past customer support roles where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and commitment to excellent service.
✨Tip Number 3
Showcase your ability to multitask by sharing experiences where you managed multiple customer queries simultaneously. Highlighting this skill is crucial for thriving in a fast-paced environment like HIVED.
✨Tip Number 4
Be ready to discuss how you contribute to a positive workplace culture. Sharing your approach to teamwork and respect in a diverse environment will resonate well with the company's values.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Associate position. Understand the key responsibilities, such as maintaining response times and improving customer experience, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer support roles. Provide specific examples of how you've handled customer queries, resolved issues, and contributed to a positive workplace culture.
Showcase Communication Skills: Since exceptional written communication is crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language and demonstrate your ability to communicate effectively with customers.
Express Enthusiasm for the Company: Convey your excitement about the opportunity to work with HIVED. Mention any specific aspects of the company or its values that resonate with you, and explain why you want to be part of their team.
How to prepare for a job interview at HIVED
✨Showcase Your Customer Handling Skills
Be prepared to discuss specific examples of how you've handled customer queries in the past. Highlight your interpersonal and written communication skills, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you successfully resolved operational issues or customer complaints. Emphasize your multitasking skills and how you can quickly switch between different tasks while maintaining a high level of service.
✨Emphasize Adaptability in Fast-Paced Environments
Share experiences that showcase your ability to thrive in a dynamic and high-volume workplace. Discuss how you contribute to a positive workplace culture, even under pressure.
✨Express Your Commitment to Excellent Service
Convey your passion for delivering first-class service and exceeding customer expectations. Mention your attention to detail and how it has positively impacted customer experiences in your previous roles.
