Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead driver management and ensure exceptional delivery performance in a fast-paced environment.
- Company: Join HIVED, a rapidly growing climate and logistics startup in London.
- Benefits: Enjoy 25 days holiday, private medical insurance, and team socials.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real impact in sustainable delivery while working with top industry talent.
- Qualifications: 2-5 years in operations, strong communication, and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Our Values
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.
Role Overview
The Senior Ops Coordinator leads management of morning drivers & routes (RC1). The Coordinator is responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution-focused but with real-time decision-making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day-time performance.
- Be support to the Ops Manager.
- Lead set-off.
- Lead route monitoring, including incidents support & abandonment organisation.
- Support with Capacity and pool management (Plan vs Actual) & performance management.
- Support with driver issues for escalations and approvals (e.g. missed payments, reassignments, abandonments).
- Support with continuous improvement & standards and operating procedure improvement.
- Motivated to step up to cover Ops Manager when needed.
- Maintain safety, standards, and productivity discipline.
- Maintain fleet, charging, roadworthy and hygienic.
Requirements
- 2-5 years’ experience operating in fast-paced OTR / dispatch / last-mile operations.
- Experience of driver operations, route execution, and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real-time operational pressure during peak windows.
- Able to communicate effectively & build relationships & work cross-functionally.
How we reward our team
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Senior Operations Coordinator in Bristol employer: HIVED
Contact Detail:
HIVED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HIVED on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing HIVED inside out. Familiarise yourself with their values and recent news. Show us that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your situational responses! Think of examples from your past experiences that showcase your problem-solving skills and how you handle pressure. We want to see that tenacity in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re keen and professional, which is exactly what we’re looking for.
We think you need these skills to ace Senior Operations Coordinator in Bristol
Some tips for your application 🫡
Show Your Passion for Sustainability: At HIVED, we’re all about being kind to the planet. Make sure your application reflects your passion for sustainability and how you can contribute to our mission of building a sustainable parcel delivery network.
Highlight Your Experience: We want to see your relevant experience shining through! Whether it’s in operations, dispatch, or driver management, be sure to detail how your background aligns with the role of Senior Operations Coordinator.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at HIVED.
How to prepare for a job interview at HIVED
✨Know Your Stuff
Before the interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they operate with a 100% electric fleet. This knowledge will help you connect your experience in operations with their goals.
✨Showcase Your Experience
Be ready to discuss your previous roles in fast-paced operations. Highlight specific examples where you've managed driver performance or tackled real-time challenges. Use metrics to demonstrate your impact, as numbers speak volumes in this industry.
✨Emphasise Communication Skills
Since the role requires strong communication and relationship-building, prepare to share instances where you've effectively collaborated across teams. Think of examples that showcase your ability to escalate issues and support drivers under pressure.
✨Ask Thoughtful Questions
Prepare insightful questions about HIVED's operational strategies and future plans. This shows your curiosity and genuine interest in the company. Ask about their approach to continuous improvement and how they handle challenges in the logistics space.