At a Glance
- Tasks: Lead driver management and ensure exceptional delivery performance in a fast-paced environment.
- Company: Join HIVED, a rapidly growing climate and logistics startup in London.
- Benefits: Competitive salary, generous holiday allowance, and private medical insurance.
- Other info: Dynamic work culture with opportunities for growth and team socials.
- Why this job: Be part of a mission-driven team redefining sustainable parcel delivery.
- Qualifications: 2-5 years in operations with strong communication and problem-solving skills.
The predicted salary is between 32000 - 35000 £ per year.
About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Our Values
- We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions.
- We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
- We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
- We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely.
Role Overview
The Senior Ops Associate leads management of morning drivers & routes (RC1). You are responsible for full delivery of RC1 (set off, drivers support, rescues). The role is execution-focused but with real-time decision-making responsibility, balancing driver performance, safety, service, and cost, while enforcing standards and escalating issues early.
Responsibilities
- Responsible for HIVED Driver management during rotation - to deliver exceptional OTR day-time performance.
- Be support to the Ops Manager.
- Lead set-off.
- Lead route monitoring, including incidents support & abandonment organisation.
- Support with Capacity and pool management (Plan vs Actual) & performance management.
- Support with driver issues for escalations and approvals (e.g. missed payments, reassignments, abandonments).
- Support with continuous improvement & standards and operating procedure improvement.
- Motivated to step up to cover Ops Manager when needed.
- Maintain safety, standards, and productivity discipline.
- Maintain fleet, charging, roadworthy and hygienic.
Requirements
- 2-5 years’ experience operating in fast-paced OTR / dispatch / last-mile operations.
- Experience of driver operations, route execution, and dispatch accuracy.
- High urgency, strong communication, strong escalation habits.
- Comfortable solving real-time operational pressure during peak windows.
- Able to communicate effectively & build relationships & work cross-functionally.
How we reward our team
- Salary: £32,000 – £35,000 per annum (depending on experience).
- Dynamic working environment with a diverse and driven team.
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
- 25 days of holiday allowance plus public holidays.
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
- Subsidised Private Medical Insurance including dental, vision & mental health therapy.
- Bi-annual performance reviews and tailored development plans.
- Annual compensation review.
- Team lunch provided once a week.
- Quarterly team socials and annual sports day (HIVED Olympics).
- Enhanced maternity/paternity/adoption policy as day 1 right.
- Community volunteer days.
- Cycle to work scheme.
- Dog friendly office and depots.
- MacBook Air or Windows Laptop (depending on your preference).
Senior Operations Associate in Bristol employer: HIVED
HIVED is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London, where innovation meets sustainability. With a strong focus on employee growth, we provide tailored development plans, bi-annual performance reviews, and numerous opportunities for progression within our rapidly expanding startup. Our commitment to kindness, tenacity, and resourcefulness fosters a collaborative culture, while unique benefits such as a dog-friendly office, community volunteer days, and generous holiday allowances make working at HIVED not just a job, but a meaningful and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Associate in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at HIVED. A friendly chat can go a long way, and who knows, they might just put in a good word for you!
✨Tip Number 2
Prepare for the interview by knowing your stuff about HIVED. Understand their values and how you can contribute to their mission of sustainable delivery. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills. As a Senior Ops Associate, you'll need to think on your feet. Try mock scenarios with friends or family to get comfortable with real-time decision-making.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the HIVED team. Let's make it happen!
We think you need these skills to ace Senior Operations Associate in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Associate role. Highlight your experience in OTR, dispatch, and last-mile operations, and don’t forget to showcase your strong communication skills and ability to handle real-time operational pressure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sustainable logistics and how your values align with HIVED's. Share specific examples of how you've demonstrated tenacity and resourcefulness in previous roles.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at HIVED!
How to prepare for a job interview at HIVED
✨Know Your Stuff
Before the interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they operate with a 100% electric fleet. Being able to discuss how your experience aligns with their goals will show that you're genuinely interested in the role.
✨Showcase Your Experience
With 2-5 years in fast-paced operations, be ready to share specific examples of how you've managed driver operations or handled real-time decision-making. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Emphasise Communication Skills
Since the role requires strong communication and relationship-building, prepare to discuss how you've effectively communicated with teams or resolved conflicts in past roles. Think of scenarios where you had to escalate issues or support colleagues under pressure.
✨Be Curious and Resourceful
HIVED values curiosity and resourcefulness, so come prepared with questions about their operations and future plans. This not only shows your interest but also your willingness to learn and adapt, which is crucial in a dynamic startup environment.
