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- Tasks: Join our operations team to ensure smooth delivery experiences and exceptional customer service.
- Company: HIVED, a fast-growing climate and logistics startup in London.
- Benefits: 25 days holiday, private medical insurance, and flexible working environment.
- Why this job: Be part of a sustainable delivery revolution with a dynamic and innovative team.
- Qualifications: Customer-focused attitude and teamwork skills; experience in logistics is a plus.
- Other info: Exciting growth opportunities and a chance to make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Future Opportunities
This is a speculative / future opportunities application for individuals who are excited about joining HIVED as we continue to scale across the UK. We regularly hire across our Customer Support, Operations, Depot, Transport and Coordination teams, and while we may not have the exact role open right now, we’re always keen to connect with people who align with our mission, values, and pace of growth. By applying here, you’ll be considered for upcoming roles as they open and contacted when there’s a strong match.
Role overview
Our Operations and Customer Experience teams are the backbone of HIVED’s delivery network. Depending on the role and location, opportunities may sit within the following teams:
- Customer Support
- Operations
- Network
- Depot
- Transport & Fleet
These roles play a critical part in ensuring exceptional service, operational excellence, and a smooth end-to-end delivery experience for both customers and retail partners.
What you might be involved in
Depending on the role, responsibilities may include:
- Supporting customers and partners with a high standard of service and problem-solving
- Coordinating daily operations, routes, or depot activity
- Working closely with drivers, transport, and operations teams
- Monitoring deliveries, resolving issues, and escalating where needed
- Ensuring safety, quality, and compliance standards are met
- Contributing to continuous improvement in a fast-moving environment
What we’re generally looking for:
We value attitude, reliability, and ownership just as much as experience. You might be a great fit if you:
- Are customer-focused and solutions-driven
- Communicate clearly and work well in a team
- Thrive in a dynamic, operational environment
- Are organised, dependable, and proactive
- Are open to shift work (for some roles) and operational schedules
- Share our commitment to sustainability and doing things the right way
Previous experience in logistics, operations, customer support, retail, transport, or coordination is beneficial but not always required.
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays
- If you’re on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays
- Similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
- 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Bi-annual performance reviews and tailored development plans
- Annual compensation review
- Team lunch provided once a week
- Quarterly team socials and annual sports day (HIVED Olympics)
- Enhanced maternity/paternity/adoption policy as day 1 right
- Community volunteer days
- Cycle to work scheme
- Dog friendly office and depots
- MacBook Air or Windows Laptop (depending on your preference)
Want to learn more?
Future Opportunities - Operations in Woolwich employer: HIVED Ltd
Contact Detail:
HIVED Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Opportunities - Operations in Woolwich
✨Tip Number 1
Network like a pro! Reach out to current employees at HIVED on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make a huge difference!
✨Tip Number 2
Stay updated on HIVED's latest news and developments. Follow them on social media and engage with their content. This shows your genuine interest in the company and can give you great talking points during interviews.
✨Tip Number 3
Prepare for interviews by understanding HIVED’s mission and values. Think about how your skills align with their goals, especially around sustainability and customer service. Tailor your responses to show you’re a perfect fit!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if there’s no specific role open, expressing your interest can put you on the radar for future opportunities. We love proactive candidates who are eager to join our team!
We think you need these skills to ace Future Opportunities - Operations in Woolwich
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for sustainability and logistics.
Tailor Your Application: Make sure to customise your application for HIVED. Highlight any relevant experience or skills that align with our mission and values. This shows us you’re genuinely interested in being part of our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if needed, and ensure your key achievements stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! This way, we can easily keep track of your application and connect with you when the right opportunity arises.
How to prepare for a job interview at HIVED Ltd
✨Know the Company Inside Out
Before your interview, dive deep into HIVED's mission and values. Understand their commitment to sustainability and how they’re disrupting the parcel delivery industry. This knowledge will help you connect your own experiences to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Problem-Solving Skills
In operations roles, problem-solving is key. Prepare examples from your past where you've successfully tackled challenges, especially in dynamic environments. Highlight how you approached the issue, what actions you took, and the positive outcomes that followed. This will demonstrate your ability to thrive in a fast-paced setting.
✨Emphasise Teamwork and Communication
HIVED values clear communication and teamwork. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where your communication skills helped resolve issues or improve processes. This will show that you can work well within their tight-knit team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your operational thinking and customer focus. Practice responding to hypothetical situations related to logistics and customer support. Think about how you would handle delivery issues or coordinate with drivers, as this will reflect your readiness for the role.
